Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Rouessart

Harston,VIC

Summary

A highly motivated automotive industry professional with superior leadership skills experienced in Corporate Sales, Consumer Sales, Account Management, Fleet Management and Operations, Lease finance, Policy Development and System Improvement. Well-developed business acumen demonstrated by an extensive loyal client base coupled with the ability to recognise the commercial realities of a deal.


Skills include direct sales, account and people management, business process re-engineering, contract and resource management, commercial negotiations and transactions, project management and strong communication abilities. A strong commitment to customer service and a powerful drive to maximise sales opportunities through building strong relationships and the motivation of people.

Overview

18
18
years of professional experience

Work History

Sales Manager

North East Izuzu
01.2023 - Current
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Directed sales support staff in administrative tasks to help sales staff close deals.

Fleet Manager HV

ASQ
06.2022 - 01.2023
  • Supervised maintenance team and effectively delegated assignments to optimize processes.
  • Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
  • Created documents by reviewing data to recommended courses of action for senior decision-making processes.
  • Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.
  • Trained drivers to manage time effectively, improving overall mileage performance.
  • Suggested actionable improvements to increase efficiency and reduce expenses.
  • Managed employee scheduling, payroll and data collection to maximize project outcomes.
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
  • Completed monthly profit and loss performance reports.

Fleet Care Manager

Scania Australia
01.2020 - 04.2022
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Collaborated with team members to achieve target results.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Improved operations through consistent hard work and dedication.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Created plans and communicated deadlines to complete projects on time.
  • Used Microsoft Word and other software tools to create documents and other communications.

Industry Consultant

Complete Leasing
06.2016 - 02.2020
  • Transition from company cars to Novated and Fully Maintained Lease options.
  • Evaluated situations and delivered targeted solutions using various tools and resources.
  • Set and Present Tender requests.
  • Provide Finance solutions for clients and Channel Brokers.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Generated reports detailing findings and recommendations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Gathered, organized and input information into digital database.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Produced contracts, reports, letters, and proposals for clients.
  • System implementation and integration from Credit approvals and ABA files.

Finance and Leasing Manager

National Fleet
01.2012 - 06.2016
  • Managed daily and weekly marketing and leasing plans.
  • Trained leasing professionals on regulatory requirements, company policies and office procedures.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
  • Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
  • Maintained up-to-date knowledge of Novated Leasing and performed competitor analysis.
  • Implemented systems and procedures to increase sales.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Monitored pipelines to track and log status of loans.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Developed prospects for new loans by conducting multiple cold calls weekly.
  • Compiled closing packages for drafting and presentation accuracy.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Implemented various leasing options to increase additional sales, Novated Leasing, Operating Leasing, and Managed leasing.
  • Oversee the internal and external leasing reports

Sales Manager New/Used

Seymour Toyota
02.2010 - 01.2012
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Promoted continuing education opportunities for sales team to bolster skills and add value to department.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
  • Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
  • Maintained marketplace visibility marketplace by participating in industry-related and community activities.
  • Met with clients, delivering presentations and educating on product and service features and offerings.
  • Used vendor expertise to deliver educational content to sales team.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Researched competitors' activities and products to uncover new trends
  • Established and cultivated solid business relationships with new or existing customers.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.

National Fleet Service Manager

McMillan Shakespeare Group (Maxxia)
05.2006 - 01.2012
  • Maintained energy and enthusiasm in fast-paced environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Conducted research, gathered information from multiple sources and presented results.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Managed team of employees, overseeing hiring, training, and professional growth of employees.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked with customers to understand needs and provide excellent service.
  • Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
  • Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
  • Developed productive relationships with key account holders.
  • Completed monthly profit and loss performance reports.
  • Participated in team-building activities to enhance working relationships.
  • Collaborated with team members to achieve target results.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Created plans and communicated deadlines to complete projects on time.

Education

- Automotive Technical Engineer

Blacktown TAFE

Skills

  • Proven strategic thinker and achiever of Corporate sales objectives and targets
  • Demonstrated ability to recognise potential deals, capitalise on business opportunities and influence decision makers on commercial issues
  • A people person, with language and cultural skills honed by experience
  • A leader experienced in negotiating complex and sensitive issues with senior management
  • Skilled in leading multi-disciplinary teams and managing stakeholder relationships with
    financiers, corporate & government clients and external service providers

Timeline

Sales Manager

North East Izuzu
01.2023 - Current

Fleet Manager HV

ASQ
06.2022 - 01.2023

Fleet Care Manager

Scania Australia
01.2020 - 04.2022

Industry Consultant

Complete Leasing
06.2016 - 02.2020

Finance and Leasing Manager

National Fleet
01.2012 - 06.2016

Sales Manager New/Used

Seymour Toyota
02.2010 - 01.2012

National Fleet Service Manager

McMillan Shakespeare Group (Maxxia)
05.2006 - 01.2012

- Automotive Technical Engineer

Blacktown TAFE

Similar Profiles

CREATE PROFILE
Steven Rouessart