Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
Generic

Lisa Ryan

Melbourne,VIC

Summary

Client-focused professional with extensive experience in customer service, business management, and project coordination. Recognised for exceptional relationship-building skills and the ability to engage both clients and business stakeholders effectively. Proven track record of innovative solutions and creative problem-solving to overcome business challenges and enhance operational efficiency.

Overview

10
10
years of professional experience

Work History

Business Manager - WISE Women

WISE Employment
Melbourne, VIC
11.2020 - Current
  • Managed and guided a team of consultants, providing training, development opportunities, and fostering a safe, inclusive environment, to deliver superior customer support.
  • Ensured program objectives, such as customer goal achievement and employment outcomes, were met by implementing processes to measure success and identify areas for improvement.
  • Reviewed case plans and strategies to address the diverse needs of women, working collaboratively with consultants to overcome challenges and barriers.
  • Promoted a positive culture focused on empowerment and meaningful change for customers throughout their employment journey.
  • Built and maintained strong relationships with local employers, training providers, and community organisations to create tailored employment opportunities and training programs.
  • Advocated for customers by sharing insights about their barriers and potential with external stakeholders to encourage inclusive employment practices.
  • Partnered with social services, healthcare providers, and other agencies to address barriers such as housing, mental health, and childcare, ensuring seamless referral pathways.
  • Engaged with employers to develop pre- and post-job placement support, creating opportunities that meet customers' unique needs.
  • Represent the program at community events, employment expos, and forums, acting as the primary point of contact for stakeholders seeking information or collaboration.

Clinic Manager

Bay Audio
Melbourne, VIC
06.2017 - 11.2020
  • Lead generation
  • Knowledge of hearing device solutions
  • Understanding of the Hearing Services Program
  • Base understanding of NDIS
  • Set up of third-party payment via Humm and Latitude finance
  • Mentoring of hub clinical managers
  • Built structured medical files in a physical and digital compacity
  • Clinical stock control and management
  • Extensive use of Simply Hearing (Schedule, stock, lead and customer management system)
  • Driving a team to reach and exceed their KPIs
  • Developed a loyal and accountable team culture

The Roman Empire
07.2014 - 04.2017
  • I worked in every area of the blind manufacturing company as an assistant to the factory manager
  • Stock control and management
  • Date entry
  • Job allocation
  • Goods receiving
  • Quality checking fabric

Skills

  • Interpersonal and Communication Skills:
    Demonstrates clear verbal and written communication, client relationship management, and cross-functional collaboration
  • Client Support and Problem-Solving:
    Excels in providing strong client support, addressing challenges with proven problem-solving and decision-making skills
  • Team Leadership and Development:
    Skilled in staff management, coaching, mentoring, and fostering collaboration across teams
  • Administrative and Organisational Expertise:
    Proficient in business administration, accurate data entry, documentation, and reporting
  • Strategic Planning and Partnership Development:
    Develops strategic plans, prioritises tasks effectively, and builds strong partnerships to support program objectives
  • Time and Resource Management:
    Manages time and resources efficiently, ensuring effective prioritisation and successful outcomes

Accomplishments

  • The Brightest Future Award 2021 - individual
  • Team Above & Beyond 2021 - team
  • Customer Focus Award 2022 individual

References

References available upon request.

Timeline

Business Manager - WISE Women

WISE Employment
11.2020 - Current

Clinic Manager

Bay Audio
06.2017 - 11.2020

The Roman Empire
07.2014 - 04.2017

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Lisa Ryan