Lisa Sarge
Brisbane
Summary
Experienced Administrator with over 6 years of expertise in both 5-star hotel environments and mining sites. Skilled in managing diverse tasks across multiple areas, with a strong focus on customer support and conflict resolution. Proficient in using Opera, Micros, INX, and SAP systems, with a keen eye for detail. A high-energy team player with exceptional communication and planning skills. I believe that delivering reliable, precise work is key to achieving the best outcomes for any project.
Overview
12
12
years of professional experience
Work History
Administrator
Compass Group, ESS, Tanami, NT
Tanami, Northern Territory
06.2023 - Current
- Daily management of118 rooms and associated infrastructure (cleaning schedule & room allocations)
- Keeping track of weekly Discrepancy Report & No Show
- Maintenance request entered via SAP
- Rostering for170 Staff including commercial Travel & Training & Induction Bookings using INX Flight & Process
- Mobilisation for new staff proceeding by Newmont Standards and Compliances
- Preparing Guest & New Starter Registration, greeting new Starter
- Generate purchase orders for Uniforms, Office Supplies, New Starter Crib Set
- Using SAP for Orders via Newmont Stores
- Processing Crib Orders and Functions
- Finalizing Billing Periods
- Key Audits & Locker Audit
- General email enquiries, daily phone calls
- Meetings with Maintenance Department for weekly work schedules
- Room & Locker Pack ups organized with Security
- FLT & Mandays Data entering
- Time sheets & Payroll approval
- Monthly processing Invoices to Excel spreadsheet for Head Office
- Working closely with Flight & Facilities Department actioning request and reports as required on a daily basis
Front Desk Agent
RACV Noosa Resort, Noosa, QLD
Noosaville
03.2022 - 06.2023
- Checking in and checking out Guests
- Answer phones, manage mail, daily phone call meeting with the Reservation Department to double check Group Bookings
- Advised housekeeping staff when rooms had been vacated and were ready for cleaning
- Contacted housekeeping or maintenance staff when guests reported problems
- Kept records of room availability and guests’ accounts, manually and using computers for172 Apartments
- Date-stamped, sorted and racked incoming mail and messages
- Computed bills, collect payments and make change for guests
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits
- Managing overnight end of Day Operations
- Issued room keys and delivered instructions to bellhops
- Arranged tours, taxis and restaurant reservations for customers
- Concierge, Luggage portage, bike hire, car hire
- Guest Transportation in the Resort per Buggy
Bakery Assistant
Sweet & Flour Bakery & Cafe, Nambour, QLD
Nambour
12.2021 - 03.2022
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
Assistant Restaurant Manager
The Bridge Mooloolaba
Mooloolaba, QLD
07.2021 - 01.2022
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Macadamia Sorting Belt Supervisor
Jondell, Wolvi, QLD
Wolvi
02.2021 - 07.2021
Warehouse Worker
NQ Horticulture, Rockhampton, QLD
12.2020 - 02.2021
Horse Trainer
Fantasy Downs Equine Services, Crows Nest, QLD
03.2020 - 12.2020
Fruit, NQ Horticulture / Diamond Field Produce / Rock Ridge Farming, Rockhampton, QLD
10.2019 - 03.2020
Accounting Clerk & Purchase Clerk
Sheraton Airport Hotel
03.2019 - 10.2019
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting
- Detailed financial data for management and stakeholders
- Organized invoice and cash receipts, sales agreements and client cost confirmations
- Tracked income and expenses for business using Opera
- Checking invoices and entering invoices into the system
Front Office Shift Leader
Marriott Hotels International
12.2017 - 03.2019
- Supervised the Front Office Team with15 employees, consistently cultivating productive and positive work atmosphere
- Coordinated travel arrangements, including booking hotel rooms and car rentals
- Managed $5000 office budget to handle all needs, including inventory, postage and vendor services
- Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved
- Created schedule of front office workers
- Prepared packages for shipment by generating invoices and setting up courier deliveries
- Managed customer complaints and rectified issues to complete satisfaction
Cluster Night Auditor
Marriott Hotels International
12.2016 - 12.2017
- Processed end-of-day paperwork for two Hotels using Opera, verifying deposits and rectifying discrepancies
- Audited and balanced cash and credit transactions daily and reset register for next day’s operations
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
- Documented wake-up requests and set up automatic calls in system
- Generated daily, weekly and monthly reports to close out day and meet objectives
- Assisted hotel guests with check in and out procedures courteously
- Checked auditing discrepancies by reconciling cash drop and credit card transactions
- Performed balance procedures for hotel accounts and resolved discrepancies
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service
Front Office Clerk
Aida Curies Ship, Hamburg
07.2016 - 12.2016
- 5 Month Contract on a Cruise Ship going around Europe on the Sea
Apprenticeship
Hotel Management, DJC Operations Hotel Nikko Duesseldorf
07.2013 - 07.2016
Education
Hotel Management Degree -
06.2016
Skills
- Effective planning
- Multitasking
- Leadership experience
- Communication / Customer Service
- Teamwork
- Ability to work under Pressure
- Time Management Skills
- Detail Oriented
- Flexibility
- Opera / Marsha / Microsoft Office / INX /SAP
LANGUAGES
Fluent in German and English
Timeline
Administrator
Compass Group, ESS, Tanami, NT
06.2023 - Current
Front Desk Agent
RACV Noosa Resort, Noosa, QLD
03.2022 - 06.2023
Bakery Assistant
Sweet & Flour Bakery & Cafe, Nambour, QLD
12.2021 - 03.2022
Assistant Restaurant Manager
The Bridge Mooloolaba
07.2021 - 01.2022
Macadamia Sorting Belt Supervisor
Jondell, Wolvi, QLD
02.2021 - 07.2021
Warehouse Worker
NQ Horticulture, Rockhampton, QLD
12.2020 - 02.2021
Horse Trainer
Fantasy Downs Equine Services, Crows Nest, QLD
03.2020 - 12.2020
Fruit, NQ Horticulture / Diamond Field Produce / Rock Ridge Farming, Rockhampton, QLD
10.2019 - 03.2020
Accounting Clerk & Purchase Clerk
Sheraton Airport Hotel
03.2019 - 10.2019
Front Office Shift Leader
Marriott Hotels International
12.2017 - 03.2019
Cluster Night Auditor
Marriott Hotels International
12.2016 - 12.2017
Front Office Clerk
Aida Curies Ship, Hamburg
07.2016 - 12.2016
Apprenticeship
Hotel Management, DJC Operations Hotel Nikko Duesseldorf
07.2013 - 07.2016