Lisa Saunders
WERRIBEE,VIC
Summary
Dynamic professional with a proven track record at Specsavers, excelling in customer service and data accuracy. Adept at patient scheduling and effective communication, I consistently enhance operational efficiency and team collaboration. My commitment to excellence and proactive problem-solving has driven successful outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Contact Centre Operations Agent
Specsavers
Port Melbourne, 3207
01.2022 - Current
- Execute data and credit processing through relevant systems, adhering to established KPIs for accuracy and efficiency.
- Convey information efficiently through verbal and written communication to customers (internal/external) and suppliers.
- Manage order-related concerns, ensuring comprehensive recording of follow-through and resolutions in relevant areas.
- Collaborate within team to guarantee consistent service delivery aligned with agreed targets.
- Convey information in a professional and effective manner both verbally and in writing to stores.
- Organize personal workload while guaranteeing timely completion of assigned tasks.
- Coordinated consistent communication with team leader about relevant customer and team-related concerns.
- Execute duties in compliance with health and safety standards and procedures.
- Enhance improvement initiatives when required to strengthen Specsavers' dedication to continuous enhancement.
- Support the retail rollout setup.
- Undertake various tasks within Central Support environment as required.
- Support the Central Support administrator with fundamental data and credit processing.
- Mentor and deliver ongoing coaching to new starters.
- Collaborate cross-functionally with diverse teams
Stay-at-home Mum
none
WERRIBEE, VIC
12.2018 - 01.2022
- Coordinating and managing household day-to-day operations.
Optical Assistant
Specsavers Werribee
WERRIBEE, VIC
05.2018 - 12.2018
- Delivered exceptional customer service in selecting optimal eyewear for individual needs.
- Scheduled eye exam appointments with optometrists to ensure efficient patient flow.
- Assisted customers with frame selection, lens measurements, and optical product repairs.
- Answered inquiries from potential customers regarding services provided by practice.
- Maintained accurate records through efficient data entry and organized filing.
- Troubleshot technical issues with optical instruments to ensure optimal functionality.
- Conducted consultations on insurance coverage options for eyewear purchases.
- Provided personalized frame and lens selection consultations based on patient needs.
- Educated patients on contact lens care, hygiene practices, and safe handling techniques.
- Managed patient follow-up care by scheduling routine examinations and monitoring treatments.
- Performed comprehensive pre-test procedures, including visual acuity and pressure tests.
- Assisted with ocular photography, visual field testing, and pre-exam data collection.
Education
Some College (No Degree) - Best Practice Administrative Software
Best Practice
Online05-2025
Some College (No Degree) - Medical Receptionist And Terminology
The Career Academy
Online03-2024
Skills
- Patient scheduling and coordination
- Medical terminology expertise
- Data entry accuracy
- Customer service excellence
- Office administration skills
- Time management proficiency
- Effective communication skills
- Active listening techniques
- Team collaboration
- Multitasking abilities
Affiliations
- Netball
- Golf
- Arts and crafts
- spending time with the family
- Baking and cake decorating
References
References available upon request.
Timeline
Contact Centre Operations Agent
Specsavers
01.2022 - Current
Stay-at-home Mum
none
12.2018 - 01.2022
Optical Assistant
Specsavers Werribee
05.2018 - 12.2018
Some College (No Degree) - Best Practice Administrative Software
Best Practice
Some College (No Degree) - Medical Receptionist And Terminology
The Career Academy
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