Lisa Sexton
Lyndhurst
Summary
Previous retail and optical dispenser experience with a proven track record of enhancing customer satisfaction and customer service. Excellent communication and multitasking skills are an asset to any business and whilst maintaining high service quality. Capable user of POS system operations and adept at fostering teamwork, consistently achieving positive outcomes. Organized and dependable and capable at managing multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
Work History
Small Business Owner
MLS Apiaries / Bumble and Hive
01.2021 - Current
- Managed all daily operations necessary for a successful small business, ensuring efficient processes and quality services.
- Established loyal customer base by providing personalised attention and addressing concerns promptly
- Advertised products and services online, social media and to target ideal consumers.
- Participated actively in local community events as a way to give back while expanding our brand.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
Small Business Owner
Top Shot Printing and Framing
04.2012 - 12.2021
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Optical Dispenser
Specsavers Goulburn
01.2018 - 12.2020
- Managed customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Educated clients on proper eye wear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.
- Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
- Maintained a clean and organised showroom, ensuring a comfortable shopping environment for clients.
- Conducted thorough frame adjustments to guarantee comfortable fit and proper alignment of eye wear for customers.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Aided in selection of eyeglass frames based on customer preferences.
Education
Statement of Attainment - Medical Administration
TAFE NSW
02.2022
Statement of Attainment - Medical Terminology
TAFE NSW
11.2021
Skills
- Excellent communication skills
- Supply Restocking and organising supplies
- POS System Operation and excellent cash handling skills
- Resolving Complaints
- Processing payments
- Multitasking and organisational skills
- Customer Service and attention to detail
- Collaboration and Teamwork
Timeline
Small Business Owner
MLS Apiaries / Bumble and Hive
01.2021 - Current
Optical Dispenser
Specsavers Goulburn
01.2018 - 12.2020
Small Business Owner
Top Shot Printing and Framing
04.2012 - 12.2021
Statement of Attainment - Medical Administration
TAFE NSW
Statement of Attainment - Medical Terminology
TAFE NSW
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