Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lisa Sheehy

Riverstone,NSW

Summary

Personable and dedicated Customer Service Representative with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

32
32
years of professional experience

Work History

Designer

Graceful Willows & Co
02.2019 - 10.2022
  • Online children’s boutique business Key responsibilities
  • Production of children’s clothing
  • Customer service skills and management Achievements
  • Self gained business
  • Key skills gained within the retail and marketing sector
  • Determined styles, size and arrangement of illustrations and graphics.
  • Leveraged qualitative and quantitative data and business analytics to drive design insights and solutions.
  • Maintained global mentality, advocating for designs that internationalized well.
  • Reviewed, edited and applied style rules to design, complying with company guidelines.
  • Consulted on tone, style and subject matter, driving layout and design.
  • Worked with client via email, phone and in-person to collect information to complete designs.
  • Exhibited storytelling and persuasive techniques to build trust and establish relationships with teams and partners.

Business Administrator

Combined Tree lopping service Pty Ltd
08.2004 - 11.2018
  • Business management Key responsibilities
  • Customer service and contract management with Housing NSW Achievements
  • Dealing with a fast paced and demanding role
  • WH&S training, tenancy agreement management and customer support
  • Fostered client and vendor relationship building through consistent and effective communication.
  • Defined and understood team member responsibilities to enhance group efficiency and performance.

Customer Service Representative

GE Money
03.2003 - 01.2005
  • Debt collections
  • Customer service and payment plan management
  • Customer service skills, time management and collections
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Reconciliations Clerk

Qantas Airlines
02.1994 - 11.2002
  • Filed correspondence and reports in accordance with corporate classification system.
  • Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Observed deadlines, enabling timely completion of tasks.
  • Flight reconciliations
  • Above and beyond award recipient

Food Service Worker

Wentworth Leagues Club
07.1995 - 01.1997
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Received food orders from individuals and explained offerings.
  • Set up, restocked and cleaned dining areas.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Customer service skills, hospitality skills and hygiene management skills
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.

Administrative Assistant

Border Express
12.1992 - 03.1993
  • Customer service
  • Respected and valued employee within my team
  • Accounting knowledge, computer skills and management of software
  • Directed customer communication to appropriate department personnel.
  • Responded effectively to sensitive inquiries or complaints.
  • Provided secretarial and office management support while building cooperative working relationships.

Hospital Services Assistant

Health Share NSW
09.2022 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Followed recipes and chef instructions to prepare food correctly.
  • Transported food items from storage areas to kitchen for prepping.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
  • Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
  • Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.

Education

Business Administration Certification -

TAFE
01.1993

Higher School Certificate -

Westfields Sports High School
01.1992

Skills

  • Team management
  • Computer skills
  • Flexible schedule
  • Reliable & trustworthy
  • Customer service
  • Fast-Paced Environment
  • Positive Attitude
  • Quality Control
  • Food Preparation
  • Strong Work Ethic
  • Working with Diverse People
  • Food and Safety Standards

References

Sue Hand

Leading Hand at Hawkesbury Hospital

Ph: 0458 678 478

Timeline

Hospital Services Assistant

Health Share NSW
09.2022 - Current

Designer

Graceful Willows & Co
02.2019 - 10.2022

Business Administrator

Combined Tree lopping service Pty Ltd
08.2004 - 11.2018

Customer Service Representative

GE Money
03.2003 - 01.2005

Food Service Worker

Wentworth Leagues Club
07.1995 - 01.1997

Reconciliations Clerk

Qantas Airlines
02.1994 - 11.2002

Administrative Assistant

Border Express
12.1992 - 03.1993

Business Administration Certification -

TAFE

Higher School Certificate -

Westfields Sports High School

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Lisa Sheehy