LISA SINATRA
Tarneit,Australia
Summary
Dedicated and compassionate professional with extensive experience across multiple industries, including banking, customer service, cleaning services, and disability and aged care support. Skilled in time management, problem-solving, and interpersonal communication, with a strong ability to work independently and collaboratively. Currently working as an independent care provider, specializing in supporting individuals with dementia, Parkinson's, autism, OCD, and intellectual disabilities.
Overview
36
36
years of professional experience
Work History
Disability & Aged Care Support Worker (Independent Care Provider)
11.2020 - Current
- Specializing in care for dementia, Parkinson's, autism, OCD, and intellectual disabilities
- Supporting clients with non-verbal communication needs
- Providing compassionate and tailored care to improve quality of life
Commercial & Domestic Cleaning
LISA SINATRA CLEANING SERVICES (Self-Employed)
01.2013 - 10.2020
- Provided high-quality cleaning services for residential and commercial clients
- Managed business operations, scheduling, and customer relations
Order Entry Clerk & Account Manager
TRANSPORT TICKETING AUTHORITY
06.2005 - 07.2012
- Managed order processing and customer inquiries
- Reconciled financial transactions and maintained accurate records
- Provided support in debt collection and administrative duties
Part-Time Customer Service Representative
SUPERLOTTO CUSTOMER SERVICE
02.2008 - 05.2010
- Operated lottery terminals and provided customer assistance
- Handled cash transactions and reconciliations
- Assisted with sales in floristry and retail
Assistant Supervisor & Supervisor - Investment Services
NATIONAL AUSTRALIA BANK
08.1989 - 01.2005
- Managed data entry, cash receivables, and reconciliations
- Supervised teams and provided leadership in financial operations
- Ensured compliance with banking procedures and accuracy in financial reporting
Education
Certificate IV -
Disability
05.2022
Crocademy Award -
Course in Personal Success Management
01.1992
Skills
- Strong verbal and written communication
- Organizational and time management skills
- Decision-making and problem-solving
- Teamwork and leadership
- Computer proficiency and data entry
- Debt collection and financial reconciliation
- Customer service and client engagement
- Bookkeeping and administrative management
Certificates and Awards
- Certificate IV in Disability (CHC4115), 05/05/22
- Food Safety & First Aid Certification
- Crocademy Award - Course in Personal Success Management, 1992
- NAB High Achiever Awards
- 1996
- 1997
- 1998 ×2
- NAB Special Recognition Reward - Values and Service Culture Award, 11/01/04
- Ten Key Stroke Speed Certificate, 12,500 keystrokes per hour
Timeline
Disability & Aged Care Support Worker (Independent Care Provider)
11.2020 - Current
Commercial & Domestic Cleaning
LISA SINATRA CLEANING SERVICES (Self-Employed)
01.2013 - 10.2020
Part-Time Customer Service Representative
SUPERLOTTO CUSTOMER SERVICE
02.2008 - 05.2010
Order Entry Clerk & Account Manager
TRANSPORT TICKETING AUTHORITY
06.2005 - 07.2012
Assistant Supervisor & Supervisor - Investment Services
NATIONAL AUSTRALIA BANK
08.1989 - 01.2005
Crocademy Award -
Course in Personal Success Management
Certificate IV -
Disability
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