Lisa Snelling
Springwood,QLD
Summary
Extremely passionate and empathetic person with an excellent work ethic. Enthusiastic, focused and determined to achieve results. With a natural ability to work and contribute effectively in a team and as an individual. Over ten years experience within the Airline, Accounts, Medical and Hospitality industries.
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport.
Leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
22
22
years of professional experience
Work History
Web Design Consultant
Printworks And Clothing Company
01.2022 - 07.2022
- Worked closely with social media team on WordPress blogs and social media marketing.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Engaged with clients to plan and optimize site issues and queries.
- Implemented changes and integrated requested elements to streamline business operations.
Qualified Fitness Instructor and Receptionist
Lifestyle Health Clubs
12.2018 - 05.2020
- Monitoring of 24/7 Security cameras
- Maintaining professional, fun and safe environment for all staff and members
- Maintenance and repair of gym equipment
- Acknowledge customer complaints and resolve issues quickly and efficiently
- Fulfilled Administrative duties, including but not limited to, completing and filing paperwork, directing multi-line phone and managing appointments
- Qualified judge for in-house competitions.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Maintained clean and organized workout environment to enhance overall fitness experience.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Collaborated with clients to identify potential barriers to achieving fitness goals.
- Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
CEO
Wrap Yourself Slender
01.2014 - 01.2018
- Assessed clients needs and progress and made adjustments accordingly
- Online group fitness training for those who couldn't afford personal training to keep them on track with their health and fitness goals
- Established relationships with clients in order to help them achieve best version of themselves
- Mentored and assisted with goal setting and enabling them to dream big
- Sales and marketing of health and wellness products
- Traveled worldwide to teach, learn and listen to top Marketing Executives and Motivational speakers within wellness and multi level marketing industry.
- Managed over 60 employees with training and support
- Managed and assisted over 200 clients needs per month with their wellness journey.
Office Clerk
Lorries Pies Pty Ltd
01.2010 - 01.2012
- Responsible for day to day running of small but very busy business
- In charge of accounts receivables and payables
- Processed and tracked orders
- General admin duties.
- Interacted with customers by phone, email, or in-person to provide information
- Maintained organized files and stocked supplies to support team needs and maximize performance
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction
Accounts Manager
Rockin Haulage
01.2006 - 09.2009
- Lead, managed and monitored Accounts and staff
- Developed, generated and managed timely accounting reports
- Reported to Director and Bookkeeper
- Created management tools that effectively monitored accounting processes and assisted in creation of in-house data base
- Prepared and monitored balance sheets, budget reports, month end, schedules, payable and receivables
- Managed absenteeism, performance, payroll and other related duties.
- Managed payroll operations for team of 200 employees
- Completed filings and upheld strict compliance with regulatory agencies and supervisors
- Generated financial and operational reports to assist management with business strategy
Cabin Supervisor
Virgin Blue Airlines
01.2001 - 01.2006
- Daily paperwork regarding safety, crew performance reports and flights
- Ensured safety and well being of all cabin crew and passengers at all times
- Supervised in-flight development and training of crew
- Resolved complaints and issues from passengers and crew
- Reported directly to Flight deck
- Coordinated in-flight service and entertainment.
- Maintained current knowledge of personnel strengths, completed training and tactical knowledge to effectively coordinate strategic and tactical plans.
- Assessed and responsively adjusted to dynamic field conditions to provide personnel with clear and strategic leadership.
- Verified credentials of personnel involved in special operations prior to initiating flights.
- Cared for over 700 passengers per day, conducting maximum of 5 flights per day.
- Reported damages, maintenance problems, safety issues, and potential hazards to management
- Responded to customer inquiries and resolved complaints to increase satisfaction
Education
Certificate III - Health And Fitness
PCYC Beenleigh
Beenleigh, QLD01.2021
High School Diploma -
Springwood State High School
Springwood, QLD12.1996
Skills
- Content Marketing
- Social Media Management and Marketing
- Organization
- Customer Service
- Emergency Response
- First Aid
- Preflight Briefings
- Passenger Safety Management
- Flight Safety
- Crew Coordination
Personal Information
- Place of Birth: Australia
- Date of Birth: 07/06/1979
References
Lorrie Devlin, 0414 880 052, CEO of Lorries Pies
Timeline
Web Design Consultant
Printworks And Clothing Company
01.2022 - 07.2022
Qualified Fitness Instructor and Receptionist
Lifestyle Health Clubs
12.2018 - 05.2020
CEO
Wrap Yourself Slender
01.2014 - 01.2018
Office Clerk
Lorries Pies Pty Ltd
01.2010 - 01.2012
Accounts Manager
Rockin Haulage
01.2006 - 09.2009
Cabin Supervisor
Virgin Blue Airlines
01.2001 - 01.2006
Certificate III - Health And Fitness
PCYC Beenleigh
High School Diploma -
Springwood State High School
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