Lisa Spano
Blind Bight,VIC
Summary
Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit. Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Gumbuya World
11.2023 - Current
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Participated actively in staff meetings and contributed to the development of new policies and procedures to improve guest services.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Supported event planning efforts by coordinating group reservations and managing special requests from attendees.
- Assisted guests with variety of services and local attraction information.
- Managed check-in and check-out procedures for guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Cook
Nido Early School
06.2023 - Current
- Achieved cost efficiency by implementing effective budgeting and resource allocation strategies in the kitchen.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained food safety and sanitation standards.
- Monitored food quality and presentation to maintain high standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Cook
Swordfish Wine Bar & Tapas
02.2021 - 03.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Ordered and received products and supplies to stock kitchen areas.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.]
- Communicated closely with servers to fully understand special orders for customers.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Inspected appliances, commercial fryers and ovens to verify proper working order.
- Prepared food items in compliance with recipes and portioning control guidelines.
Customer Service Cashier
Tooradin Bakery
09.2019 - 04.2020
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week.
- Maintained customer satisfaction with quick and professional handling of product returns
Kitchen Hand
Vision Food Soultion
03.2015 - 03.2017
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
Education
Certificate III in Hospitality - Certificate III in Hospitality
Complete Hospitality Training
Melbourne, VICSkills
- Institutional and batch cooking
- Food plating and presentation
- Food spoilage prevention
- Recipes and menu planning
- Strong attention to safe food handling procedures
- Food preparation and safety
- Hospitality and service industry background
- Performance improvement
- Food presentation talent
Certification
- Area of expertise working with children check - Timeframe
Timeline
Guest Service Representative
Gumbuya World
11.2023 - Current
Cook
Nido Early School
06.2023 - Current
Cook
Swordfish Wine Bar & Tapas
02.2021 - 03.2022
Customer Service Cashier
Tooradin Bakery
09.2019 - 04.2020
Kitchen Hand
Vision Food Soultion
03.2015 - 03.2017
Certificate III in Hospitality - Certificate III in Hospitality
Complete Hospitality Training
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