Lisa Stuckey

Rostering Officer

• Coordinate and maintain accurate and cost-effective rosters aligned with care requirements and staff availability.
• Monitor and respond to leave requests, staff changes, and unplanned absences.
• Maintain HR and rostering data in database and excel spreadsheet.
• Liaise with Payroll to resolve roster-related discrepancies.
• Contribute to staff well-being through fair roster allocation and work-life balance practices.

HR Officer

• Managed recruitment processes, including posting job ads, screening applications, and coordinating interviews.
• Conducted employment verification and background investigation to facilitate hiring process.
• Maintained employee records.
• Scheduled and attended meetings, with employees to discuss wellbeing.
• Updated HR databases with employee changes in position, salary, and personal information.
• Created, organized, and maintained employee personnel files to keep sensitive data secure.
• Prepared materials and reports for compliance audits.
• Managed confidential employee information with discretion and integrity.
• Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
• Assisted HR manager as requested.

• Performed light housekeeping duties such as laundry and changing bed linens.
• Transported Nan to medical appointments, errands, and social events.
• Prepared meals for Nan according to dietary requirements.
• Administered medications to Nan in accordance with physician instructions.
• Assisted Nan with various activities of daily living, such as bathing, grooming, and toileting.
• Recorded Nan's temperature, pulse, and blood pressure to monitor health and well-being.

• Greeted and checked in patients, updating patient information in computer system.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Processed referrals for specialist care when requested by physicians or patients.
• Verified insurance coverage for appointments and collected co-payments as required.
• Straightened up waiting room to maintain neat and organized space.
• Communicated with patients with compassion while keeping medical information private.
• Transcribed recorded practitioners' diagnoses and recommendations into medical records.
• Answered phones promptly and directed calls appropriately.
• Performed data entry tasks related to billing and collections procedures.
• Ordered office supplies as needed to maintain inventory levels.

• Prep batches of medical paperwork for scanning;
• Scan batches of medical records using Kodak scanner;
• Verify batches of medical paperwork;
• Accurate & efficient data entry.
• Ensured all privacy laws are adhered to when handling patient information.

• Process all license applications & renewals;
• Accurately complete conveyancing requests;
• Database entry & maintenance;
• Process defect reports;
• Issue Compliance Certificates;
• Scan housing and commercial plans;
• Accurately complete conveyancing requests;
• Answer busy switch board and transfer calls accordingly.

• Achieving strong sales targets and KPI’s;
• Maintain excellent store presentation;
• Process customer layby and repairs.
• Managed cash register transactions accurately and efficiently.
• Provided excellent customer service to clients in person and over the phone.
• Informed customers about current promotions and discounts.
• Replenished merchandise on shelves as needed throughout the day.
• Attended staff meetings to discuss new products or changes in store policy or procedure.
• Maintained cleanliness of the sales floor area at all times.
• Assisted customers with returns, exchanges and refunds.
• Assisted in creating displays to promote products.