Summary
Overview
Work History
Education
Timeline
Generic

Lisa Svensen

Brisbane

Summary

I am a Senior HR professional that is a trusted strategic partner to senior leaders providing coaching, advice, and business relevant and pragmatic solutions to support and improve business outcomes. |Strong Influencing Skills | Strategic & operational | Coaching | Facilitation | People Strategy & Plans | Workforce Planning | Union Involvement | Investigations | Case Management | Strong ER/IR Knowledge | Team Development| EA Negotiations | Remuneration Design | Leadership Development | Organisational Design | Change Management | Performance Management | Talent & Succession Planning | Job Evaluations | Analytical Capability | Business Relevant Solutions

Overview

15
15
years of professional experience

Work History

National HR Operations Manager

Return.It
04.2023 - Current
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Senior Human Resource Manager

Super Retail Group
04.2022 - 04.2023
  • Super Retail Group, owner of iconic brands Supercheap Auto, rebel, BCF and Macpac, is one of Australia and New Zealand’s largest retailer with more than 14,000 employees
  • Overview
  • Responsible for HR Business Partnering for Supercheap Auto Australia and New Zealand, a workforce of 4000+ employees across 300+ stores
  • Parental leave contract reporting to the General Manager HR Business Partnering
  • Key deliverables
  • Partner with senior leaders to support the design and delivery of HR strategies and initiatives to improve engagement and business performance
  • Work with HR centres of excellence to manage, coordinate and deliver annual activities, programs and projects
  • Lead the Supercheap Auto HR Business Partnering team with one direct report
  • Key achievements
  • Development and delivery of Supercheap Auto People Plan based on HR analytics designed to improve attraction, increase engagement and decrease turnover
  • Implementation of HR practices including talent and succession program
  • Design and implementation of new HR activities including new starter survey, team member conversations and frontline leadership development
  • Continuous improvement activities including review of the Store Manager salary framework and guidelines to enable flexibility and consistency
  • Uniting Care Qld
  • Uniting Care Qld is the state’s second largest employer which includes Lifeline, Blue Care, Australian Regional and Remote Community Services, Wesley Hospital, St Stephen’s Hospital, St Andrews War Memorial Hospital and Buderim Private Hospital.
  • Created programs to reduce turnover and improve employee engagement in daily business process.
  • Designed employee surveys to evaluate employee satisfaction.

Senior Human Resources Business Partner

HR partner
07.2021 - 04.2022
  • Role overview
  • Strategic, to Corporate Services group including Finance, Digital and Technology, Governance, Marketing, P&C and Property which included 30+ senior leaders
  • Parental leave contract reporting to the General Manager HR Business Partnering
  • Key deliverables
  • Partner with senior leaders to improve cultural alignment and engagement through the development and implementation of pragmatic HR strategies and solutions relating to workforce management, leadership fundamentals, ER compliance, remuneration and organisation design
  • Partnering with P&C centres of excellence to manage, coordinate and deliver people and culture programs/projects
  • As a senior member of the HRBP team coach and support the wider HRBP team, and lead one HR consultant
  • Key achievements
  • Project lead for Digital and Technology business transformation activity, managing the organisation change
  • Support the design and delivery the Corporate Services Engagement Plan and People Plan to improve engagement
  • Manage the implementation of the Covid-19 Vaccination Policy (mandatory vaccinations) for Corporate Services group, including development of the client group implementation process, reporting, communication to leaders, recording data, and managing cases including suspension and terminations
  • APA Group
  • APA is a leading Australian energy infrastructure business
  • From small beginnings, through mergers and acquisitions APA is a top 50 ASX-listed company, employing around 1,900 people
  • APA owns and/or operates a portfolio of assets of around $21 billion which includes gas, electricity, solar and wind assets
  • APA owns and operations the largest interconnected gas network across Australia.

Change Manager

09.2020 - 07.2021
  • Reporting to the General Manager Network Services providing specialist HR support for a business transformation project; a 34-million-dollar project to implement a Geospatial Information System, national processes and a business operation model
  • Lead the change management activities for the people and culture impacts of the business transformation project partnering with national leaders
  • Key deliverables
  • Develop, project manage and implement the Change and Communications Plan and project schedule for the structure, position and transition changes
  • Manage risks through conducting an impact analysis identifying people, project, process, engagement, culture, and ER risk and the developing and implementing risk mitigation strategies
  • Key Achievements:
  • Successful design and implementation of a of a new organisation structure to achieve the key business benefit realisation of reduced FTE
  • Achieve key project milestones, which included critical timeframes impacting the system delivery, with early project completion and successful management of risks
  • Implementation of a remuneration strategy to address wages disparities across states and development of a long-term strategy for a consistent wage structure.

Senior HR Business Partner

08.2008 - 08.2020
  • Role overview
  • Reporting to the General Manager HRBP providing strategic and operational generalist HR expertise across multiple sites nationally
  • Client groups included operations, engineering, infrastructure projects, and technology and transformation
  • Partnering with senior leaders to develop people strategies aligned to business KPIs to improve culture and performance
  • Key deliverables
  • Support senior leaders utilising strong influencing, coaching and relationship building skills to improve people outcomes through the development and implementation of business relevant people plans
  • Effective ER/IR coaching and advice to leaders including; Enterprise Agreements, Union involvement, policies; managing performance issues; formal disciplinary action; and investigations
  • Support leaders to manage a large contractor workforce including advice relating to legislative requirement, risk management and workforce planning
  • Acting HR Manager role on multiple occasions leading the HRBP team
  • Key achievements
  • Successful negotiation of multiple employment agreements which included acting as member of the negotiating team, drafting new clauses, development of new remuneration structures and redesign of classifications structures, including the development of communication plans to implement changes to the business
  • Coaching leaders using the leadership styles and climate tool, developing actions plans to develop leadership skills and uplift team performance and climate to increase engagement
  • Program design and facilitation of team workshops utilising MBTI which achieved increased individual and team awareness resulting in improved team cohesiveness
  • Significant Projects
  • Development of a new remuneration structure for an EA to be agreed as part of a negotiation, including the analysis of the current remuneration structure, development of the new structure with allowances in line with EA and award, impact analysis, development of a transition plan, presentation at union meeting and development of a communication plan and materials
  • Successfully manage the start-up of a Greenfield site, Diamantina Power Station, including the engagement of the workforce, relocation, and development of all HR documentation and processes for the site to run independently.

Education

Bachelor of Business - Human Resource Management

QUT

Training MBTI Certified trainer Scotwork Advancing Negotiation Skills Styles and Climate Coach accreditation CINERGY Conflict Coach - undefined

Timeline

National HR Operations Manager

Return.It
04.2023 - Current

Senior Human Resource Manager

Super Retail Group
04.2022 - 04.2023

Senior Human Resources Business Partner

HR partner
07.2021 - 04.2022

Change Manager

09.2020 - 07.2021

Senior HR Business Partner

08.2008 - 08.2020

Bachelor of Business - Human Resource Management

QUT

Training MBTI Certified trainer Scotwork Advancing Negotiation Skills Styles and Climate Coach accreditation CINERGY Conflict Coach - undefined

Lisa Svensen