Lisa Svensen
Summary
Results driver senior people and culture professional. A trusted strategic partner to senior leaders providing coaching, advice, and business relevant people solutions across the employee life cycle to support and improve business outcomes. Promoting 20 years experience with a record of success in cultivating work cultures to improve engagement and retention.
Overview
20
20
years of professional experience
Work History
Senior People and performance partner
Tradelink
04.2024 - Current
- Lead all people and performance activities for a multisite workforce, reporting to the National People and Performance Manager
- Partner with senior leaders to drive business results by developing and executing people initiatives
- Deliver expert ER guidance and recommendations on performance management issues including formal warnings, serious misconduct and terminations including the management of investigations and unfair dismissal claims
- Change management of a complex organisation redesign including development of a change and communication plan, delivering on the business outcomes
- Delivery of the Kronos UKG time and attendance including change management activities pre and post implementation achieving an error rate of less than 1%
- Capability uplift of business leaders in performance improvement through coaching and education with an increase in performance coaching conversations.
National People Manager
Return.It
04.2023 - 03.2024
- Led a HR team for national business of 50+ sites, reporting to the Chief People Officer
- Development of the people plan and initiatives to that contribute to the achievement of the organisations purpose and deliver strategic outcomes
- Collaborate with senior leaders to analyse the evolving environment of the growing business to deliver date driven insights that enhance operation performance and deliver expert advice to enable effective decisions
- Led the project management of the selection and onboarding of 100 new employees successfully achieving the timeline of commencement within a one-month timeframe
- Design and implement HRIS (Kronos) people processes to effectively achieve the business operational and compliance requirements
- Build capability of the HR team through coaching and skill development, achieving an improvement in capability.
Senior Human Resource Manager
Super Retail Group
04.2022 - 04.2023
- Led the HRBP function and team for Supercheap Auto Australia and New Zealand, a workforce of 4000+ employees across 300+ stores, reporting to the General Manager HRBP
- Partner with senior leaders to support the design and delivery of HR strategies and initiatives to improve engagement and business performance through data insights and trends
- Lead the annual people activities, programs and projects supported by the COE
- Design and delivery of Supercheap Auto People Plan which included initiatives based on people date and trends, which resulted in a decrease in leadership turnover by 2%, and increased engagement by 5 points
- Leading the implementation of talent and succession planning, which resulted in targeted development plans for key talent including promotions, secondments and job swaps
- Design and implementation of initiatives including new starter survey, team member conversations and frontline leadership development which contributed to the improvement in engagement
- Redesign of the Store Manager salary framework and guidelines which resulted in improved hiring of talent and consistent application of salary increases.
Senior Human Resources Business Partner
Uniting Care Qld
07.2021 - 04.2022
- Managed the HR activities for corporate services including Finance, Digital and Technology, Governance, Marketing, P&C and Property which included 30+ senior leaders reporting to General Manager HR Business Partnering
- Using data insights, partner with senior leaders to develop pragmatic HR plans to improve cultural alignment and engagement through initiatives including workforce management, leadership fundamentals, ER compliance and organisation design
- Lead the delivery of HR programs and programs in partnership with the COE
- Project lead for Technology business transformation activity, managing the organisation change activities to successfully achieve compliance with the Enterprise Agreement
- Manage the implementation of the Covid-19 Vaccination Policy (mandatory vaccinations) for Corporate Services group, including development of the client group implementation process, reporting, communication plan and managing cases achieving 100% compliance.
Change Manager
APA Group
09.2020 - 07.2021
- Lead the people change management of the business transformation project, a 34-million-dollar project to implement a new GIS, reporting to the General Manager Network Services
- Change management activities, including the creation and implementation of the Change and Communication Plan and project schedule
- Manage risks through an impact analysis identifying people, project, process, engagement, culture, and ER risk and the developing and implementing risk mitigation strategies
- Successful delivery of the change and communication plan which included the design and implementation of a new national team structure which achieved the business benefit realization, meeting 100% of key milestones and critical timeframes, with early project completion and 100% mitigation of risks.
Senior HR Business Partner
APA Group
08.2008 - 08.2020
- Delivery of HR Partnering to business group across multiple sites nationally reporting to the General Manager HRBP
- Effective partner with senior leaders to improve people outcomes through the development and implementation of business relevant people plans
- Providing expert ER advice relating to Enterprise Agreements, Union involvement, performance issues, and formal disciplinary action, including leading investigations
- Workforce management of a large contractor workforce including workforce planning and advice relating to legislative requirement and risk management
- Leading successful negotiation of EAs including drafting clauses, redesign of classifications structures, and development of communication plans which resulted in a yes vote
- Coaching leaders using Korn Ferry leadership styles and climate, developing actions plans with leaders which resulted in improving climate and engagement
- Design and facilitation of MBTI team workshops with an outcome of improved understanding and team cohesiveness
- Development of a new remuneration structure for the roster workforce including the impact analysis, transition plan, presentation to union and development of a communication plan
- Successfully manage the start-up of a Greenfield site, Diamantina Power Station, including the engagement of the workforce, relocation, and development of HR processes.
Education
Bachelor of Business - Human Resource Management
QUT
Skills
- Influencing Skills
- Strategic & operational
- Coaching
- Facilitation
- People Strategy & Plans
- Workforce Planning
- Investigations
- Employee relations
- Team Leadership and Development
- EA Negotiations
- Remuneration Design
- Leadership Development
- Organisational Design
- Change Management
- Performance Management
- Talent & Succession Planning
- Job Evaluations
- Data Analytics and Trends
- Risk Management
- Project Management
- Strategic Planning
- Mentoring and Coaching
Training
- MBTI Certified trainer
- Scotwork Advanced Negotiation Skills
- Styles and Climate Coach
- CINERGY Conflict Coach
- IHR Workplace Investigation
- Mercer Evaluation accredited
- DDI Targeted Selection
Timeline
Senior People and performance partner
Tradelink
04.2024 - Current
National People Manager
Return.It
04.2023 - 03.2024
Senior Human Resource Manager
Super Retail Group
04.2022 - 04.2023
Senior Human Resources Business Partner
Uniting Care Qld
07.2021 - 04.2022
Change Manager
APA Group
09.2020 - 07.2021
Senior HR Business Partner
APA Group
08.2008 - 08.2020
Bachelor of Business - Human Resource Management
QUT
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