Lisa Taituma

DUTIES HAVE INCLUDED BUT NOT LIMITED TO:

• Management of personal calendars and coordinated appointments for future events.
• Displayed absolute discretion at handling confidential information.
• Maintained appropriate filing of personal and professional documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Organized and attended meetings and compiled related documents and reports.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
• Organized and attended meetings
• Sourced and ordered office equipment and supplies.
• Arranged domestic and international travel plans and itineraries.
• Kept detailed track of household and maintenance inventory and schedules.
• Produced accurate office files, updated spreadsheets and crafted presentations for primary, intermediate school and regional competitions.
• Monitored household expenditures and budgeted for groceries and household utility payments.
• Transported children to and from school, activities and appointments.
• Checked residencies for move-in readiness prior to client arrivals.

NB: Despite applying for the Store Manager role, to gain relevant Supervisory experience towards my Diploma in Leadership and Management, I opted for the Cashier position as the hours aligned better with my fulltime study. However, due to unforeseen circumstances I was unable to fulfil this position.

DUTIES INCLUDED:

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Used POS system to enter orders, process payments and issue receipts.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

NB: This was not a necessity however, I seen it as an opportunity whilst doing FT studies.

DUTIES INCLUDED:

• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for high volumes of expected customer loads.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained composure and work quality while under stress.
• Maintained high personal grooming standards.

NB: This was Work Experience required for Automotive Engineering Certificate

DUTIES INCLUDED:

• Conducted routine oil changes, tire rotations, fluid replacements and bulb changes.
• Assisted with installation of tow bars and flywheels
• Promoted shop safety by cleaning work areas and removing hazardous materials.
• Coordinated ready access to tools and parts needed for repair and maintenance activities.
• Inspected suspension and exhaust systems to determine needed repairs.
• Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.

DUTIES INCLUDED BUT NOT LIMITED TO:

• Developed strategies to resolve cases on an international basis in the best interest of the concerned parties.
• Conducted legal research to develop on strategies and arguments in preparation for presentation for an international family court case.
• Attended hearings right through to the Supreme Court in New Zealand.
• Analyzed probable outcomes of cases using knowledge of legal precedents.
• Advocated for clients before court in oral argument by presenting facts and evidence in most favourable light.
• Filed timely case pleadings to meet firm deadlines.
• Prepared all witness affidavits and submissions as required by the High Court and the Supreme Court.

DUTIES INCLUDED:

• Coordinated extensive travel arrangements by booking airfare, hotel and ground transportation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Answered multi-line phone system and greeted callers enthusiastically.
• Displayed absolute discretion at handling confidential information.
• Maintained appropriate filing of personal and professional documentation.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Recorded expenses and maintained accounting records.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security and for auditing purposes.
• Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
• Scheduled appointments and conducted follow-up calls to clients.
• Provided clerical support to company employees by copying, faxing, filing documents and typing, as required.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• General housekeeping - responsible for stationery ordering, ordering staffroom essentials etc.

DUTIES INCLUDED BUT NOT LIMITED TO:

• Displayed absolute discretion at handling confidential information.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained appropriate filing of personal and professional documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
• Sourced and ordered office equipment and supplies.
• Arranged domestic and international travel plans and itineraries.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

Please note this was not a Retail Outlet but the Head Office.

DUTIES INLCUDED:

• Answering large volumes of calls in a friendly and professional manner.
• Efficiently and expeditiously producing mammoth volumes of picking/ slips/orders for warehouse despatch and delivery into retail outlets eg, Rebel Sports, Stirling Sports, Departmental Stores throughout NZ.
• Keeping steady track and following up on backorders with overseas suppliers.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions and escalated major issues to supervisor.
• Worked flexible hours; night, weekend, and holiday shifts.

DUTIES INCLUDED BUT NOT LIMITED TO:

• Oversaw training and onboarding process for all newly hired employees.
• Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Prepared and distributed team-based communications to foster collaboration and enhance team morale.
• Prepared and charted data and metrics for detailed status reports.
• Facilitated communication between internal and external project stakeholders to keep all parties well-informed.
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Maintained daily reports and daily, as well as weekly backup.
• Managing PPE (ordering and handing out)
• Responsible for signing of on month end invoices and ensuring they are completed on time.

DUTIES INCLUDED BUT NOT LIMITED TO:

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Answered extensive volumes of incoming calls and managed multi-line phone system directing individuals to desired personnel eg, key account managers, accounts, customer service, warehouse and providing general information as required.
• Kept reception area clean and neat to give visitors positive first impression.
• Corresponded with clients through email, telephone or postal mail.
• Typing for all senior management and organising luncheons.

Diploma in Leadership and Management - Stage One of the BA of Applied Management

Business Environments: Learn to analyse environmental influences on a business entity.

• ·External environments - government policy, legislation, common law, economic dynamics, technology, sustainable management, and social trends
• Internal environments - systems, structure, resources, and organisational culture
• Economics - the principles of scarcity, and supply and demand
• Risk management and creating a risk management plan
• Legal principles assessed using a problem solving methodology

Business Functions: Learn to apply knowledge of core business functions for operational efficiency and effectiveness.

• Accounting principles and practices
• Operations - layout, workflow, productivity
• Human resource management - estimating staff requirements, recruitment and selection, and remuneration
• Sales and marketing - forecasting, internal marketing, marketing communications
• Skills for managing learning and performance

Organisations in a New Zealand Context: Review and analyse business entities from a range of perspectives in a New Zealand context.

• Communication
• Internal and external stakeholders
• Risks
• Bi-cultural partnership (as embedded in Treaty of Waitangi)
• Regional considerations and partnerships
• Ethical behaviour including widely accepted standards relating to obeying the law, being honest in dealings, showing respect for individuals, contracts, and societal standards and institutions
• Environmental, community and sustainability expectations
• Culturally appropriate interpretations wider than just ethnicity

Understanding Change: Learn how to contribute to innovation and change in organisations.

• Innovation in an operational context
• Management of sustainability
• Analysis of the impact of sustainability on business entities
• Implementation of change
• Application of professional and ethical behaviour in a socially and culturally appropriate manner
• Professional attitudes, qualities and behaviours
• Perspectives on ethics
• Problem solving and decision making
• Communication

Business Planning: Learn to formulate a business plan. The course covers strategic, tactical and operational aspects, and managing change such as workplace culture and gap analysis.

Leadership: Learn to apply leadership skills to achieve organisational outcomes and change. The course covers the concept of leadership and:

• Negotiation
• Achieving desired outcomes and change
• Evaluating successful leadership in self and others
• Nature and complexity of leading change
• Leadership and its influence on success within an organisation

Managing Projects: Learn to effectively manage a project.

• Planning
• Execution
• Monitoring and control
• Implications on workplace culture
• Project closeout
• Project management phases in regards to documentation and collation of useful information
• Identification and management of project variances

Operations Management and Compliance: Learn to apply techniques to improve operational management and compliance.

• Internal and external drivers such as legislation, government policy
• Quality management systems within a business,
• Policies and procedures of a business.

Automotive Workshop Safety: Learn to identify and consistently apply policies, procedures and regulations that ensure safe and effective working practices in an automotive workshop.

Basic Repair and Modification of Automotive Components: Safely and correctly use hand and power tools and workshop engineering equipment to complete basic automotive engineering workshop tasks:

• Material types and properties
• SI symbols (International System of Units)
• Principles behind basic fabrication techniques
• Principles behind use of specialist tools
• Hand tools - hacksaw, internal and external threading tools, stud extractor, files, measuring and marking out tools
• Power tools - drilling machinery
• Basic equipment - electric welding equipment, gas welding equipment
• Workshop engineering equipment - material types/properties, basic fabrication (heating, cutting, welding, threading, fastening systems)

Strip, measure, reassemble Engines, tuning a vehicle, setting the timing belt.

Engine Systems: Learn the function, purpose and location of engine systems and undertake basic servicing of engine systems.

• Intake system, Cooling system, Engine management system, Exhaust systems, lubricant and sealants

Driveline Systems: Learn the function, purpose and location of driveline systems and undertake basic servicing of driveline systems.

Electrical and Electronics: Learn automotive electrical and electronic principles and how to conduct basic checks and repairs on wiring and lighting systems.

Starting and Charging Systems: Learn about starting, charging and ignition systems with appropriate tools, equipment and processes.

Electronic Controls, High Voltage Systems and HVAC: Learn about the function and purpose of control systems, the tools and processes to check the operation of electronic control systems and the operation and safety processes of high voltage systems.

Brake Systems: Learn about the function, purpose and location of brake systems and replace front and rear brake pads and bleed the brakes,

Steering and Suspension Systems: Learn about the function, purpose and location of steering and suspension systems and use appropriate tools and processes to service steering and suspension systems.

Professional Development

Customer Services Training Course

Professional Development

• New Zealand National Certificate in Retailing and Business
• New Zealand National Certificate in Storekeeping and Warehousing
• New Zealand National Certificate in Business English
• New Zealand National Certificate in Computer Accounting
• New Zealand Certificate in Basic First Aid

Diploma in Leadership and Management - Stage One of the BA of Applied Management

Business Environments: Learn to analyse environmental influences on a business entity.

• ·External environments - government policy, legislation, common law, economic dynamics, technology, sustainable management, and social trends
• Internal environments - systems, structure, resources, and organisational culture
• Economics - the principles of scarcity, and supply and demand
• Risk management and creating a risk management plan
• Legal principles assessed using a problem solving methodology

Business Functions: Learn to apply knowledge of core business functions for operational efficiency and effectiveness.

• Accounting principles and practices
• Operations - layout, workflow, productivity
• Human resource management - estimating staff requirements, recruitment and selection, and remuneration
• Sales and marketing - forecasting, internal marketing, marketing communications
• Skills for managing learning and performance

Organisations in a New Zealand Context: Review and analyse business entities from a range of perspectives in a New Zealand context.

• Communication
• Internal and external stakeholders
• Risks
• Bi-cultural partnership (as embedded in Treaty of Waitangi)
• Regional considerations and partnerships
• Ethical behaviour including widely accepted standards relating to obeying the law, being honest in dealings, showing respect for individuals, contracts, and societal standards and institutions
• Environmental, community and sustainability expectations
• Culturally appropriate interpretations wider than just ethnicity

Understanding Change: Learn how to contribute to innovation and change in organisations.

• Innovation in an operational context
• Management of sustainability
• Analysis of the impact of sustainability on business entities
• Implementation of change
• Application of professional and ethical behaviour in a socially and culturally appropriate manner
• Professional attitudes, qualities and behaviours
• Perspectives on ethics
• Problem solving and decision making
• Communication

Business Planning: Learn to formulate a business plan. The course covers strategic, tactical and operational aspects, and managing change such as workplace culture and gap analysis.

Leadership: Learn to apply leadership skills to achieve organisational outcomes and change. The course covers the concept of leadership and:

• Negotiation
• Achieving desired outcomes and change
• Evaluating successful leadership in self and others
• Nature and complexity of leading change
• Leadership and its influence on success within an organisation

Managing Projects: Learn to effectively manage a project.

• Planning
• Execution
• Monitoring and control
• Implications on workplace culture
• Project closeout
• Project management phases in regards to documentation and collation of useful information
• Identification and management of project variances

Operations Management and Compliance: Learn to apply techniques to improve operational management and compliance.

• Internal and external drivers such as legislation, government policy
• Quality management systems within a business,
• Policies and procedures of a business.