Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Lisa Teppo

Laurieton,NSW

Summary

Enthusiastic professional highly effective at establishing structure, defining roles and filling positions. Decisive leader knowledgeable about operational needs and standard practices. Offering excellent planning, problem solving and organizational abilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

School Administration Officer Casual

Banora Point High School
01.2021
  • Provide front counter relief, action student attendance using Sentral, ERN, timetables, answer phones, filing, print room support.and sick bay
  • Library support, including Oliver System
  • Ability to support the TAS department and meet deadlines with food preparation, ordering food supplies, setting up food practicals and ensuring a safe, clean work area and learning space
  • Support and assist in Science
  • Setting up practical experiments.

Volunteer Coordinator

In Great Company Feroscare
07.2022 - 07.2024
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
  • Connect older, isolated seniors who are lonely with friendly volunteers.
  • Improved volunteer satisfaction by regularly soliciting feedback and implementing suggested changes in a timely manner.

Customer Service Liaison

Feroscare NDIS
06.2021 - 06.2022
  • Explaining the NDIS to people with disability, their family and the broader community
  • Ensuring all records, information, contacts and activities are recorded in the NDIS IT systems
  • Assisting in gathering information and mapping available community resources and non-funded supports
  • Ability to assist with out-bound calls as required.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Managed high call volumes while maintaining a professional and empathetic demeanour with customers.

School Administration Officer

Narrabeen Sports High School
01.2017 - 12.2020
  • Provides administrative, financial and student welfare and wellbeing support and assistance in relation to office and classroom activities including: office, sick bay, library, science, Technical and Applied Studies (TAS)
  • Provide front counter relief, action student attendance using Sentral, ERN, timetables, answer phones, filing
  • Print room support
  • Assist Finance Officer and School Administrative Manager
  • Ability to support the TAS department and meet deadlines with food preparation, ordering food supplies, setting up food practicals and ensuring a safe, clean work area and learning space
  • Budgeting of accounts and use of school PCard
  • Assist teachers with admin support, printing and correspondence
  • Library support, including Oliver System
  • To work effectively as part of a team
  • Ability to perform tasks in one or more faculties.

Canteen Assistant

Narrabeen Sports High School
01.2013 - 12.2016
  • Canteen operations
  • Policies and procedure compliance
  • Assist with financial management and record keeping
  • Supporting volunteers.

Skills

  • Strong Organization
  • Office Administration
  • Student relations
  • Collaborative Leadership
  • Volunteer Coordination
  • Phone Etiquette

Certification

  • Mental Health First Aid (MHFA Australia)
  • Planning for Diversity (OPAN)
  • Mandatory Child Protection
  • Data Breach
  • Aboriginal Education and Communities
  • Work Health and Safety
  • Anaphylaxis Training
  • Assistant in Nursing
  • NDIS Worker Screening
  • Working with Children Check
  • Police Check
  • First Aid Certificate and CPR
  • Telephone Communication Procedures
  • Excellence in School Administration

References

  • Alison Saito, Team Manager for In Great Company, Volunteer Programs, alisonsaito@ingreatcompany.com.au, 0415 107 522
  • Cindy Crawford, Team Manager for NDIS, 0490 424 218

Timeline

Volunteer Coordinator

In Great Company Feroscare
07.2022 - 07.2024

Customer Service Liaison

Feroscare NDIS
06.2021 - 06.2022

School Administration Officer Casual

Banora Point High School
01.2021

School Administration Officer

Narrabeen Sports High School
01.2017 - 12.2020

Canteen Assistant

Narrabeen Sports High School
01.2013 - 12.2016

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Lisa Teppo