Lisa Thevenet

• Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
• Increased customer satisfaction by providing exceptional service and product.
• Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organisation.
• Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
• Collaborated with other department managers to develop cross-functional promotions that drove store-wide sales growth.
• Maximised profitability by optimising pricing strategies, promotional activities, and product placements within the department.
• Improved stock management by implementing accurate process and procedures that minimised discrepancies between physical inventory counts and recorded data.
• Conducted regular performance evaluations for staff members, identifying opportunities for improvement and offering constructive feedback.
• Reduced employee turnover rate through establishing a positive work environment and fostering strong team dynamics.
• Managed budgets responsibly, ensuring optimal allocation of resources for staffing, inventory purchases.
• Established an effective communication channel within the team which led to smoother coordination and task delegation.
• Resolved escalated customer complaints professionally and diplomatically, ultimately turning dissatisfied shoppers into loyal patrons.
• Developed comprehensive sales forecasts based on historical data analysis which allowed for better planning of inventory levels and seasonal adjustments.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and allocated resources to maximise productivity and profitability.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Defined clear targets and objectives and communicated to other team members.
• Reduced waste to keep department aligned with sales and profit targets.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• encouraged and fostered the team, to maintain a work place that is safe, healthy, and a quality environment for all.

• Enhanced customer satisfaction by ensuring highest quality and freshest meat products were available.
• Maintained clean and organised work environment, adhering to strict sanitation standards for food handling and safety.
• Trained new employees on handling, safety and stocking procedures.
• Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
• Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
• Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
• Trained new employees in company policies, best practices, and procedures for handling meat products safely.
• Increased department efficiency by implementing new inventory management systems and procedures.
• Provided exceptional customer service by assisting shoppers with product selection, cooking techniques, and special requests.
• Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
• Maintained compliance with all federal, state, and local food safety regulations through diligent record-keeping and regular staff training.
• Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
• Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.
• Managed budgets for labor costs, inventory control, and ordering supplies while maintaining desired profit margins.
• Balanced staffing needs during peak times such as holidays or special events to ensure adequate coverage without sacrificing customer service quality levels.
• Evaluated employee performance, providing constructive feedback and coaching to facilitate professional growth within team.
• Completed inventory counts, reordered stock, and removed expired items from supply.
• Upheld safe working environment for staff members by enforcing proper equipment usage and safety protocols.
• Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
• Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
• Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
• Collaborated with store management to develop promotional strategies that highlighted seasonal offerings or specials within Meat Department.
• Pioneered initiatives to improve overall operations efficiency within Meat Department by analysing data on sales trends and adjusting strategies accordingly.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

Same role and responsibilities, as at Benalla.

My achievements at Lilydale include:

• Increased sales and Profit
• Won numerous sales challenge
• Trained Assistant Department Manager, who then went on to be a successful Department Manager
• Trained apprentices, that went on to win awards
• I was one of very few Department Managers to be chosen to attend the celebration of Twenty Years of The Fresh Food people in Sydney.

Same job roles and responsibilities as above.

In 1999 I was employed as the first female

non-trade Meat manager in Victoria.

During my career at The Glen, the team and I won numerous sales challenges, increased profit and sales, and won numerous Team Excellence Awards.

Victoria was the first State to implement Meat Planograms.

As the newly appointed Shelf Merchandiser, I was responsible for creating store specific, and generic planograms, making sure that they were implemented in all Meat Departments across the State.