Lisa Thomas
Lynbrook,VIC
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
21
21
years of professional experience
Work History
Service Desk Technician
Kinetic IT
03.2023 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
Customer contact officer
Miele Australia
12.2002 - 06.2022
- Responded to inbound calls from customers about service calls
- Responded to emails from customers about service calls
- Created service jobs and maintenance calls
- Liaised with other departments and technicians
- Processed all service jobs through to invoicing stage
- Ensured all information is correct and up to date within database
- General Service administration work
- Trained in ASW
- Trained in Genesys
Team Member
Eleven Australia
02.2018 - 02.2020
- Customer Service Receiving Deliveries Authorization of fuel pumps Authorization of Money Gram Transactions (International money transfer) LPG safety Training Processing parcels for pick up and delivery Cash Handling including use of EFTPOS Up selling products in a deal or special Following daily schedules Cleaning Stock Rotation Night fill Understanding of how to use 7 Eleven point of sales system Maintenance of 7 Eleven Branded machinery Completed in store training modules
Process Worker
Labour Solutions Australia, Tibaldi short
09.2017 - 12.2017
Process worker, Supply Process
KEMSIGNS
06.2017 - 08.2017
- For soap factory short contract
- Process worker for wine bottling factory short contract
- Medical
Maitre D
The Top of the Town
12.2014 - 07.2015
- Thomas.lisajean94@gmail.com079 611 Client consultation Ensuring customer satisfaction Used computer skills, including use of proprietary software, Duties Greeted clients Introduced them to ladies Served drinks Helped with customer enquiries
Recovery Associate
BIG W
10.2013 - 11.2014
- Worked with a team Provided customer service and assistance Priced and ticketed items Managed returned goods Worked night shift (7am until midnight, seven days a week) Presented stock and kept the store clean
Education
Certificate II in Commercial Cookery -
Victorian Bar School
Melbourne, VIC2014
SITXWHS101) First Aid Certificate - undefined
2013
Safe Food Handling Certificate - undefined
2013
Skills
- Skills & Attributes
- Providing customer service
- Answering phones
- Teamwork
- Computer Configurations
- Cisco AnyConnect
- PC Support
- Video Conferencing
- Friendly and Patient
- Data Security
- Reading Comprehension
- Organizational Skills
- Diagnostic Tools
- VPN Configurations
- Employee Computer Support
- Diagnosis and Troubleshooting
- Software and Hardware Issues
- Diagnose Faults
- Customer Care
- User Experience
- Printers and Peripherals
- Read Technical Manuals
- Closing Tickets
- Computer Hardware Knowledge
- Remote Access Software
- Knowledge Base
- Collaborative Team Player
- Incident Response
- Help Desk Support
Additional Information
- Interests Drawing Music Movies Computer Games Technology Crafts Animals
- Available upon request
Timeline
Service Desk Technician
Kinetic IT
03.2023 - Current
Team Member
Eleven Australia
02.2018 - 02.2020
Process Worker
Labour Solutions Australia, Tibaldi short
09.2017 - 12.2017
Process worker, Supply Process
KEMSIGNS
06.2017 - 08.2017
Maitre D
The Top of the Town
12.2014 - 07.2015
Recovery Associate
BIG W
10.2013 - 11.2014
Customer contact officer
Miele Australia
12.2002 - 06.2022
Certificate II in Commercial Cookery -
Victorian Bar School
SITXWHS101) First Aid Certificate - undefined
Safe Food Handling Certificate - undefined
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