LISA TIMOTHEOU
Kings Park,VIC
Summary
Dynamic operations manager with a proven track record at Harvey Norman Bedding, excelling in customer relationship management and team building. Successfully implemented marketing strategies that boosted sales and enhanced brand recognition. Skilled in contract negotiation and employee supervision, fostering a high-performing team to achieve KPI targets and drive operational success.
Overview
23
23
years of professional experience
Work History
Proprietor/Manager
Harvey Norman Bedding
10.2024 - Current
- Direct daily operational activities to enhance customer satisfaction and maintain consistent product stock.
- Manage inventory control strategies to ensure efficient stock levels and reduce surplus inventory.
- Develop and maintain robust relationships with suppliers to enhance negotiation outcomes.
- Build long-term client relationships by consistently providing outstanding service and support.
- Streamlined hiring, training, and performance strategies to boost team efficiency.
- Facilitated customer support for account management, ensuring prompt resolution of problems.
- Addressed and resolved employee conflicts promptly to foster effective communication within the team.
- Cultivated a high-performing team of 10 professionals to enhance productivity and collaboration.
- Met KPI targets to drive operational success and efficiency.
- Ensure compliance with company policies and regulatory standards.
- Ensure at all times the business has smooth overall operations.
Manager
Harvey Norman Bedding
05.2007 - 09.2024
- Oversaw daily operations and staff management to ensure optimal customer service and satisfaction.
- Accomplished multiple tasks within established timeframes.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Conduct meetings with company representatives to enhance deal terms and optimise partnerships.
- Delegate job responsibilities to team members to ensure smooth daily operations.
- Overseeing the visual display of products to maximise sales and ensure store cleanliness.
- Ensure all customer services and complaints about faulty goods are actioned in a timely matter.
Legal Secretary
Nowicki Carbone Lawyers
10.2003 - 04.2007
- Managed legal documentation and correspondence for efficient case processing.
- Coordinated appointment scheduling and maintained lawyer calendars to enhance time management.
- Assisted in the preparation of legal briefs and court filings, ensuring compliance with regulations.
- Supported lawyers in trial preparation through document organisation and evidence management.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organised files for court proceedings.
- Answered and directed calls using multi-line switchboard and attend to all clients needs
Education
Completion of Year 12
Kings Park Secondary College
Kings Park VICCertificate Legal Studies
RMIT University
Melbourne, VICSkills
- Operations management
- Business development
- Customer relationship management
- Cost analysis and savings
- Contract negotiation
- Product sourcing
- Training and mentoring
- Team building
- Financial management
- Payroll administration
- Customer service
- KPI tracking
- Hiring and onboarding
Languages
Greek
Timeline
Proprietor/Manager
Harvey Norman Bedding
10.2024 - Current
Manager
Harvey Norman Bedding
05.2007 - 09.2024
Legal Secretary
Nowicki Carbone Lawyers
10.2003 - 04.2007
Completion of Year 12
Kings Park Secondary College
Certificate Legal Studies
RMIT University