Lisa Toze
Mandurah,Australia
Summary
Highly-skilled phlebotomist with 11+ years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Phlebotomist
Jupiter Health, Peel Health Campus-WDP
09.2020 - Current
- Enhance patient experience through compassionate care and communication during blood draw procedures.
- Label transfer tubes and follow exact directions for handling and storing specimens for transport.
- Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Perform venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verify patients' identification for proper sample collection.
- Assist in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Maintain a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuge blood samples as outlined in clinical protocols.
- Excel in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracking collected specimens by initialling, dating, and noting times of collection.
- Packing and delivering specimens to central lab daily.
- Demonstrating adaptability by effectively performing blood draws on diverse patient populations, including paediatric, geriatric, and challenging cases.
Medical Imaging Assistant (Casual)
Apex Radiology
10.2022 - 07.2023
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Cannulated patients and administered contrasting agents.
- Prepared cubicles for patients prior to scanning.
- Scheduling appointments.
- Assisted radiologists and technicians, streamlining the diagnostic process for improved patient outcomes.
Health Care Assistant/Phlebotomist
Dr. James And Partners-Northiam Surgery
07.2019 - 09.2020
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Verified proper storage and transportation of specimens to laboratories.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Performed ECG's, Ambulatory blood pressure, fit and remove Holter monitors, assist with minor operations and assemble surgical instruments.
- Conducted 6 week baby checks, documenting results by data entry.
- Schedule appointments.
Phlebotomist
NHS TRUST
01.2016 - 07.2019
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified proper storage and transportation of specimens to laboratories.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Monitored patients for reactions and verified sample quality.
- Specimen samples collected during ward rounds and in clinic.
Gastroenterology Booking Clerk
NHS TRUST
05.2014 - 05.2016
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
- Maintain and update waiting lists, register new patient referrals, schedule appointments and monitor availability across multiple hospital sites.
- Make and receive telephone calls using switchboard telecommunications.
- Liaise with Secretaries and Coordinators, Clinicians and GP surgeries.
- Sort and distribute internal and external mail.
Phlebotomist
Clinipath Pathology
09.2012 - 05.2014
- Verified patients' identification for proper sample collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
- Monitored patients for reactions and verified sample quality.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Conducted Drugs of Alcohol and Abuse testing on-site.
- Collected payments for various testing as required.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Medical Receptionist
Spire Sussex Private Hospital
02.2008 - 08.2012
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Invoiced patients accurately in line with charging guidelines.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Update on-call rosters.
- Issue visitors with badges.
- Register new patient details and provide questionnaires.
Medical Receptionist-Obstetric Ultrasound
NHS TRUST
03.2001 - 06.2004
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized and re-stocked refreshments.
- Completed patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
High School Diploma -
King Edmund Secondary School
United KingdomAssociate of Arts - Business Studies
Southend College of Technology
United KingdomSkills
- Patient Care
- Specimen handling
- Glucose Screening
- Customer Service
- Attention to Detail
- Sample storage
- Syringe method
- Paediatric phlebotomy
- Butterfly needle technique
- Blood culture collection
- Venipuncture Expertise
- Paperwork Processing
Certification
FirstAidPro Certificate 277866, 01/2024.
HLTAID011 Provide First Aid Certificate, 01/2024.
HLTAID010 Provide Basic Emergency Life Support Certificate, 01/2024.
HLTAID001 CPR Training Certificate, 07/2023.
HLTAID009 Cardiopulmonary Resuscitation Certificate, 01/2024.
National Police Clearance, 08/2023.
HLTPAT005 Drugs of Abuse and Alcohol Testing Certificate, 2021.
SPECIAL ACHIEVEMENTS:
MSL40109 Cert 1V in Pathology Lab Techniques. 2014.
Health Care Assistant Certificate, NHS TRUST, England. 2020.
Btec Award in Business Studies, England. 1986.
RSA Typewriting Certificate, Distinction Level. 1986.
Referees
KATHERINE CROSS-KERRY FRANKLIN: COORDINATOR.
Western Diagnostics Pathology.
0478 771 530.
CATTHALINA MARAIS: MEDICAL IMAGING RADIOGRAPHER.
Apex Radiology.
0450 699 356.
KAREN BLACKMORE: REGISTERED NURSE.
Apex Radiology.
0411 494 463.
Additional Information
I am available after submitting 1 week notice in my current employment.
Timeline
Medical Imaging Assistant (Casual)
Apex Radiology
10.2022 - 07.2023
Phlebotomist
Jupiter Health, Peel Health Campus-WDP
09.2020 - Current
Health Care Assistant/Phlebotomist
Dr. James And Partners-Northiam Surgery
07.2019 - 09.2020
Phlebotomist
NHS TRUST
01.2016 - 07.2019
Gastroenterology Booking Clerk
NHS TRUST
05.2014 - 05.2016
Phlebotomist
Clinipath Pathology
09.2012 - 05.2014
Medical Receptionist
Spire Sussex Private Hospital
02.2008 - 08.2012
Medical Receptionist-Obstetric Ultrasound
NHS TRUST
03.2001 - 06.2004
High School Diploma -
King Edmund Secondary School
Associate of Arts - Business Studies
Southend College of Technology
FirstAidPro Certificate 277866, 01/2024.
HLTAID011 Provide First Aid Certificate, 01/2024.
HLTAID010 Provide Basic Emergency Life Support Certificate, 01/2024.
HLTAID001 CPR Training Certificate, 07/2023.
HLTAID009 Cardiopulmonary Resuscitation Certificate, 01/2024.
National Police Clearance, 08/2023.
HLTPAT005 Drugs of Abuse and Alcohol Testing Certificate, 2021.
SPECIAL ACHIEVEMENTS:
MSL40109 Cert 1V in Pathology Lab Techniques. 2014.
Health Care Assistant Certificate, NHS TRUST, England. 2020.
Btec Award in Business Studies, England. 1986.
RSA Typewriting Certificate, Distinction Level. 1986.
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