Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Training
Hobbies and Interests
Timeline
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LISA TURNBULL

LISA TURNBULL

Melbourne

Summary

Highly skilled and organised Administrative Services Manager with 10 plus years’ experience in the Emergency Services Sector. Currently working in the education sector at Emerald Secondary Collage in an Education and inclusion role. I work to streamline processes and drive efficiency to keep projects on task. Deadline-oriented and driven with commitment to excellence. Proactive and innovative with proven administrative support strengths. Able to work within a team and autonomously in fast-paced office environments. Both hardworking and friendly, developing relationships with both external and internal parties of my organisation.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Educational and Learning Support Assistant

Emerald Secondary College
04.2024 - Current
  • Supporting students with educational and mild intellectual difficulties - Approx. 74 students
  • Completing Individual Education plans for each student (IEPs)
  • Source and compile modified work collaborating with teachers and faculty
  • Student Support groups (SSGs)
  • Teach tech assistance to students who can use it
  • Work with Inclusion and Wellbeing team to come up with programs
  • Write up ongoing observations and conclusions on each student. Approximately, 78 students per day.
  • Work with leaders and parents to ensure student is getting the support they need
  • Complete mandatory training modules in EDU
  • First Aid
  • Tutoring
  • Modifying work
  • (contract)

Administrative Service Officer

Ambulance Victoria
07.2012 - 04.2024

Organized and maintained well over 3000 documents, files, and records

  • Worked with management team of more than 10 to improve workflows and eliminate unnecessary tasks.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Evaluated program performance against expectations.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Worked on 6 major projects and 3 other projects including the setup of an FWA register, Asset Management, Intranet updates, and Staff Service Awards.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Planned and executed successful corporate meetings, lunches, and special events for large and small groups.
  • Produced reports on Hospital data, Around 300 staff flexible working arrangement contracts upward relieving rosters, and regularly providing any reports and analysis as requested.
  • Offered Higher Duties roles working as an ASO for the Operations Manager of Adult Retrieval and within the Complex Care Department of Ambulance Victoria.

Project Administrator

City Holdings
08.2008 - 08.2010
  • Served as single point of contact for project scheduling and changes to maintain oversight while keeping progress on track.
  • Coordinated schedules and day-to-day activities of team to satisfy project needs.
  • Assigned work to 36 employees based on project requirements and individual team member strengths.
  • Conferred with 4 managers, technical personnel, and team leaders to coordinate site work and maintain tight schedules.
  • Collaborated with Assets team to develop Label and Maintain project, resulting in quicker time to market for City Holdings asset Registers.
  • Answered questions from clients while they were in store within maintenance schedule
  • Defined project deliverables and monitored status of tasks.
  • Informed stakeholders of daily activities and progress by providing in-depth field reports.
  • Managed an intricate database for major client Coles Supermarkets. Ensuring complete transparency of their assets and progress of identification and status of their complete portfolio of service assets.
  • Provide training and support to new employee’s

FIRST CHILD BORN

Marketing Assistant

Radio Frequency Systems (RFS)
08.2007 - 07.2008
  • Managed complete database of files, contacts and project materials.
  • Helped organize copywriting text for digital ads and prepared videos for social media distribution.
  • Developed and oversaw internal and external events.
  • Wrote professional business correspondence, set up spreadsheets and created presentations.
  • Prepared, completed and tracked customer surveys for local, regional and national campaigns.
  • Conferred with advertising managers to develop and implement marketing plans.
  • Generated copy based on current trends and viral potential.
  • Segmented contacts and coordinated email marketing campaigns to promote products.
  • Updated web pages and social media profiles to reflect proactive strategies and engage customers.
  • Set up meetings with potential clients and managed diaries of 4 Managers.
  • Produced presentations that were for an international conference consisting of telecommunications organisations from across the globe.
  • Managed three international trade fairs
  • Produced reports based on sales and current budgeting restraints
  • (Contract Role)

Buyer’s Assistant

Myer Grace Bros
02.2002 - 07.2007
  • Worked closely with managers to plan special buys.
  • Researched competitors and sourced new vendors.
  • Documented purchasing activities, inventory reports and department records.
  • Analyzed sales trends to maximize sales potential.
  • Tracked and approved procurement plans and inventory levels.
  • Performed detailed review of high and low-performing products.
  • Assessed trends and inventory usage to provide maximum product coverage for different time frames.
  • Organized inventory for multiple locations and diversified product selections.
  • Led sourcing projects to maintain on-time delivery of purchased materials.
  • Assisted managers in developing promotions to move existing stock.
  • Examined, selected, and purchased merchandise consistent with specification requirements.
  • Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
  • Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
  • Communicated closely with stakeholders, including vendors and merchants, helping to secure well-timed deliveries.

Education

Criminology, Applied Psychology, sociology, behavioural studies

Swinburne University
Wantirna, Victoria

Bachelor of Business - Marketing, Business Administration

Swinburne University
Hawthorn, Victoria
11.2000

Skills

Business Correspondence

  • Analytical Thinking
  • Project Management Software
  • Document Review
  • Critical Thinking
  • Time Management
  • Microsoft Office Suite
  • Attention to Detail
  • Sensitive Document Disposal
  • Electronic Filing Systems
  • Verbal and Written Communication
  • Data Entry
  • Problem-Solving
  • Process Improvement
  • Inter-Department Collaboration
  • Complaint Resolution
  • Records and Database Management
  • Staffing Documentation Maintenance
  • Personnel Documentation Verification
  • Processing Grievance Documentation
  • Administrative Skills
  • Minute Taking
  • Transcribing Meetings and Messages
  • Reporting Requirements
  • Writing and Editing
  • Office Supply Management
  • Expert in IChris, Microsoft Suite, Microsoft Teams, Oracle Procurement, Content Manager, Trim, MizziSoft
  • Travel Coordination
  • Appointment Scheduling
  • Report Preparation and Analysis
  • Multitasking and Organisation
  • Customer Service
  • Friendly and Relatable
  • Honesty and Integrity
  • Phone and Email Etiquette
  • Cross-Functional Collaboration
  • Documentation and Recordkeeping
  • Information Security
  • Adaptable and Resilient
  • Database Maintenance

Accomplishments

  • Received a Medal of service for my work during the first outbreak of Covid 19 in 2020
  • Created and maintained an organisation wide quarterly newsletter.
  • Streamlined rostering for doctors and consultants.
  • Medal of 10 Years’ service for Ambulance Victoria in 2022
  • Publish several short stories.
  • Was selected to work in the Complex Care which supports the Air Ambulance, stoke unit and adult retrieval divisions of AV.

Certification

  • Ambulance Victoria | Learning HUB Victoria Operational Communication – Level 2 Emotional Intelligence in the workplace 03/2022
  • Ambulance Victoria | Learning HUB Victoria Operational Communication – Level 2 Emotional Intelligence and stress management 03/2022
  • Education Victoria | EDU Learning Portal Disability Inclusion Model 1 – 6 06/2024
  • Education Victoria | EDU Learning Portal Mandatory Report and Protection 06/2024
  • HERO | Onsite Learning CPR and First Aid 2024-12-16
  • Accredited E modules | Australian Teacher Aide Onsite Learning Various Dates over 2024
  • CPD Activity 'Understanding Pathological Demand Avoidance'
  • What is Executive Functioning
  • What is computational thinking
  • Providing psychological first aid to students who have been exposed to psychological trauma
  • Leading Digital technology in schools
  • An introduction into Digital Tech
  • Workplace Bullying Part 2
  • Left Brain: Right Brain - using both sides of the brain
  • Workplace Bullying Part 1: What it is and what you can do about it
  • Tools and Strategies to build resilience
  • Strength based approach to help students thrive
  • The Landscape of Anxiety

Training

Team Manager and Assistant Training for Teams | Soccer Australia – Monbulk Soccer Club Victoria Team Manager and Assistant Coach for Teams – Introduction to Managing a Team 03/2019

Hobbies and Interests

My interests are varied. I am an avid sports lover and currently manager my sons Basketball, Cricket, and Golf teams. I was also Team Manager for his soccer team up until he retired this year. I also have a love of reading and writing and putting my psychology and sociology background into work. I’ve worked with therapy dogs through my AV time and paramedics with emotional and trauma issues. Animal and environmental health are important to me. I have a focus on mental health and have taken courses internally to establish more of an understanding of corporate and youth mental health.

Timeline

Educational and Learning Support Assistant

Emerald Secondary College
04.2024 - Current

Administrative Service Officer

Ambulance Victoria
07.2012 - 04.2024

Project Administrator

City Holdings
08.2008 - 08.2010

Marketing Assistant

Radio Frequency Systems (RFS)
08.2007 - 07.2008

Buyer’s Assistant

Myer Grace Bros
02.2002 - 07.2007

Bachelor of Business - Marketing, Business Administration

Swinburne University

Criminology, Applied Psychology, sociology, behavioural studies

Swinburne University
LISA TURNBULL