Lisa Vaitolo
Brisbane,QLD
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about delivering quality service and unparalleled support. Also proficient in Administration roles best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Fleet & Hire Control
OPT Hire
03.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant/Customer Service Representative
ACFS Port Logistics
08.2021 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reduced order processing times through accurate inventory management and product placement.
- Streamlined dispatch operations by implementing new software tools to improve tracking and scheduling processes.
- Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly.
Customer Service Representative
Collection House
03.2019 - 06.2021
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalised assistance to clients, fostering strong relationships and promoting brand loyalty.
- Exceeded monthly performance metrics consistently, contributing to the success of the call centre operations.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
University Mentor
Griffith University
03.2018 - 11.2018
- Delivered mentee performance by providing personalized guidance and support.
- Developed trust-based relationships with students through active listening and empathetic communication.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Cooperated youth engagement by incorporating interactive activities and group discussions into programs.
- Improved program effectiveness by collaborating with colleagues to develop innovative strategies for youth development.
Education
Bachelor of Social Sciences - Social Work
Griffith University
Brisbane06.2024
QCE - Queensland Certificate of Education -
Woodridge State High School
Logan Central, QLD11.2017
Skills
- Proposal Writing
- Spreadsheet Management
- Document Control
- Call Management
- Account Updating
- Effective Communication
Certification
- Certificate in Business
- Certificate II in Vocational studies
- Certificate II in Business Administration
- Certificate III in Business
Referees
Dean Molander
OPT Hire - Branch Manager
0498 230 114
Robert Gajic
OPT Hire - QLD OP'S Manager
0460 806 409
Timeline
Administrative Assistant/Fleet & Hire Control
OPT Hire
03.2023 - Current
Administrative Assistant/Customer Service Representative
ACFS Port Logistics
08.2021 - 02.2023
Customer Service Representative
Collection House
03.2019 - 06.2021
University Mentor
Griffith University
03.2018 - 11.2018
Bachelor of Social Sciences - Social Work
Griffith University
QCE - Queensland Certificate of Education -
Woodridge State High School
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