Lisa Van Der Loo
Penrith,NSW
Summary
Quality focused Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
12
12
years of professional experience
Work History
Store Manager
Jaycar Electronics
Marsden Park
07.2024 - Current
- Maintained precise documentation of employee performance assessments.
- Provided effective solutions for customer complaints.
- Maintained adherence to safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Executed all aspects of store operations on a daily basis, including opening and closing procedures and cash handling.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Event Coordinator
Panthers Rugby League Football Club
Penrith
02.2012 - 09.2019
- Ensured compliance with legal regulations while organizing corporate events.
- Served as point-of-contact for resolving guest complaints or special requests.
- Streamlined operations and enhanced team performance by optimizing service areas.
- Maintained relationships with existing partners while cultivating new ones.
- Ensured smooth operation and customer satisfaction during home game events for Penrith Panthers by supervising food and beverage service in the corporate box area
Section Leader
Panthers World of Entertainment
Penrith
02.2012 - 06.2019
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Inspected dining areas for cleanliness, proper set-up of tables and chairs.
- Collaborated with chefs and cooks regarding menu items and production needs.
- Scheduled shifts for bar staff and monitored employee performance.
- Managed the bar area including ordering supplies, mixing drinks and ensuring quality control measures were followed.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Retail Management And Merchandising
TAFE NSW
01-2020
Hospitality
Blue Mountains Tafe
Wentworth Falls, NSW11-1996
Year 10 Certificate -
Kingswood High School
Kingswood, NSW11-1995
Skills
- Retail Inventory Management
- Problem-Solving
- Employee Training
- Customer Service Management
- Talent Recruitment
- Store operations oversight
- Staff Management
- Culture development
Timeline
Store Manager
Jaycar Electronics
07.2024 - Current
Event Coordinator
Panthers Rugby League Football Club
02.2012 - 09.2019
Section Leader
Panthers World of Entertainment
02.2012 - 06.2019
Retail Management And Merchandising
TAFE NSW
Hospitality
Blue Mountains Tafe
Year 10 Certificate -
Kingswood High School
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