Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lisa Vella

Sydney,NSW

Summary

Organised and hardworking individual with a Certificate IV in Health Administration and seven years of experience in customer service. Sound theoretical knowledge in communicating and working in health or community services, interpreting and applying medical terminology appropriately, and preparing and processing medical accounts. Eager and enthusiastic to use current set of skills to progress further in the health administration field while enhancing them further.

Overview

9
9
years of professional experience

Work History

DELI ASSISTANT

Woolworths Supermarkets
10.2015 - 02.2017
  • Delivered exceptional customer service with speed and friendliness, ensuring customer satisfaction.
  • Maintained effective communication with customers, addressing enquiries both in-person and via phone.
  • Accurately processed transactions, ensuring proper pricing and customer trust.
  • Collaborated with team members to uphold superior standards in food preparation, presentation, and service.
  • Worked across departments to meet and exceed business goals.

DELI ASSISTANT

Coles Supermarkets
11.2017 - Current
  • Delivered exceptional customer service with speed and friendliness, ensuring customer satisfaction.
  • Maintained effective communication with customers, addressing enquiries both in-person and via phone.
  • Accurately processed transactions, ensuring proper pricing and customer trust.
  • Collaborated with team members to uphold superior standards in food preparation, presentation, and service.
  • Worked across departments to meet and exceed business goals.

INTERNSHIP STUDENT

Carla Zampatti
06.2018 - 08.2018
  • Assisted in the despatch and receiving of deliveries, ensuring accuracy in order fulfilment.
  • Assisted in monitoring inventory levels to maintain optimal stock.
  • Efficiently sorted and organised files for streamlined record keeping.

Education

HLT47315 Certificate IV in Health Administration - Health Administration

TAFE NSW
Sydney, NSW
04.2024

Skills

  • Strong verbal and written communication
  • Sound understanding of common healthcare terminology and industry jargon
  • Working knowledge of computer programs used in healthcare offices (ie, TAFE NSW; eClaims resource)
  • Competent use of Microsoft Word, Excel and Outlook
  • Familiarity with Medicare billing procedures
  • Multitasking and organisation
  • Teamwork
  • Cross-functional collaboration
  • Time-management
  • Problem-solving
  • Conflict resolution

References

  • Nhan Ngo, Store Manager, Coles Supermarkets, 0430 122 266
  • Lauren Waters, Former Deli Manager, Coles Supermarkets, 0404 794 328

Timeline

INTERNSHIP STUDENT

Carla Zampatti
06.2018 - 08.2018

DELI ASSISTANT

Coles Supermarkets
11.2017 - Current

DELI ASSISTANT

Woolworths Supermarkets
10.2015 - 02.2017

HLT47315 Certificate IV in Health Administration - Health Administration

TAFE NSW

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Lisa Vella