Overview
Work History
Skills
Certification
References
Timeline
Generic

Lisa Vella

Charlemont,Australia

Overview

21
21
years of professional experience
1
1
Certification

Work History

Warehouse Store Worker

Boardriders
North Shore, Vic
06.2022 - Current
  • Accurately picked and packed customer orders
  • Label, sort and prepare products for dispatch
  • Met daily KPI and performance standards
  • Maintained accurate records of inventory, including stock levels and locations
  • Assisting in customer enquiries
  • Collaborated with team members to meet daily operational goals.

Senior Accounts Administrator Team Leader

Genu
Belmont, Vic
01.2018 - 11.2022
  • Monitored government regulations and standards to ensure alignment with company policies and procedures
  • Ensured compliance with policies and quality standards to maintain consistency in quality of services
  • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Kept financial records accurate, current and compliant by monitoring records and addressing variances
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities

Editorial Administrator

Fairfax Media
Horsham, Victoria
04.2016 - 12.2017
  • Handle outgoing, incoming calls and personal customers promptly, effectively and efficiently
  • Meet internal/external customer needs through listening and identifying requirements, providing timely and accurate responses and information
  • Direct editorial inquiries for stories to the appropriate editorial leaders and journalists
  • Provide administrative support to the Editorial department
  • Manage systems related to the daily movements of editorial staff, including editorial rosters
  • Oversee inventory and office supply purchases
  • Manage requests for internships and work experience candidates
  • Undertake proofing related tasks
  • Manage the Editorial inbox
  • Provide backup support to the copy desk
  • Maintain and update the department annual leave schedule
  • Oversee daily office operations for staff of 28 employees
  • Maintained physical and computer-based filing systems
  • Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives
  • Monitored key dates to ensure information is obtained by deadlines
  • Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them

Clerical Supervisor

Fairfax Media
Horsham, Victoria
06.2012 - 04.2016
  • Processed accounts receivable and accounts payable
  • Liaised with vendors to order and maintain inventory of office supplies
  • Reduced overhead by taking on more responsibility with creative and administrative projects
  • Created daily and weekly cash reports for accounting management
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Screened applicant resumes and coordinated both phone and in-person interviews
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Opened and properly distributed incoming mail
  • Obtained signatures for financial documents and internal and external invoices
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Adhered to all confidentiality requirements at all times
  • Solved unresolved customer issues
  • Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
  • Strong leader of customer support staff
  • Trained staff on operating procedures and company services
  • Identified individual development needs with appropriate training
  • Answered a high volume of phone calls and email inquiries

Account Manager

Ace Radio Broadcasters
Horsham, Victoria
08.2009 - 04.2012
  • Develop and execute sales strategies
  • Maintain and strengthen a large portfolio of clients
  • Manage sales budgets and set targets
  • Identify new sales and marketing opportunities
  • Researched and customized service proposals for clients
  • Contacted customers by phone and email in response to inquiries
  • Promptly resolved all customer requests, questions and complaints
  • Built relationships with customers and the community to establish long-term business growth

Customer Service

Toll Holdings
Adelaide S.A, Dry Creek
04.2007 - 07.2009
  • Gathered and verified all required customer information for tracking purposes
  • Addressed and resolved customer product complaints empathetically and professionally
  • Defused volatile customer situations calmly and courteously
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
  • Politely assisted customers in person and via telephone
  • Effectively managed a high-volume of inbound and outbound customer calls

Intrastate Operations Supervisor

Toll Holdings
Adelaide S.A
01.2004 - 04.2007
  • Coached, supported and motivated a team of 15
  • Oversaw hiring and training of new employees
  • Forecasted manpower requirements based on daily workload and company targets
  • Led warehouse improvement initiatives to advance operational efficiencies
  • Estimated weights, heights and centers of balance to make precise placements
  • Enforced the on-time shipment of products to create exceptional customer experiences

Skills

  • Administrative support
  • Interpersonal communication
  • Pressure management
  • Customer service orientation
  • Professional phone etiquette
  • Team leadership
  • Problem solving
  • Time management
  • Conflict resolution
  • Workflow optimization

Certification

  • HLTAID014 Provide Advanced First Aid
  • HLTAID009 Provide Cardiopulmonary Resuscitation

References

Available on request

Timeline

Warehouse Store Worker

Boardriders
06.2022 - Current

Senior Accounts Administrator Team Leader

Genu
01.2018 - 11.2022

Editorial Administrator

Fairfax Media
04.2016 - 12.2017

Clerical Supervisor

Fairfax Media
06.2012 - 04.2016

Account Manager

Ace Radio Broadcasters
08.2009 - 04.2012

Customer Service

Toll Holdings
04.2007 - 07.2009

Intrastate Operations Supervisor

Toll Holdings
01.2004 - 04.2007

Similar Profiles

CREATE PROFILE
Lisa Vella