Lisa Walker
Port Macquarie,NSW
Summary
I am versatile and dynamic with a proven track record across all roles, I excel in customer relations and small business operations.
I have strong leadership and decision-making skills and significantly enhanced customer satisfaction and retention.
My approach combines strategic relationship building with effective communication, driving business growth and fostering positive client engagements.
I am a proactive and goal-oriented professional with excellent time management and problem-solving skills.
I am known for reliability and adaptability, with swift capacity to learn and apply new skills.
I am committed to establishing strong relationships with clients to further enrich quality experiences i can provide and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Owner Operator Hairdressing Salon
Self Employed
Port Macquarie NSW
02.2003 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Fulfill daily operations, ensuring all tasks are completed accurately and efficiently using time management strategies.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with clients to assess needs and expectations.
- Implemented marketing strategies on social media to increase brand awareness and attract new clientele.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Attend trade shows and special events to optimise skills and strengthen relationships with other businesses.
- Evaluated industry competition regularly to maintain a competitive advantage in services and pricing.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Reduced waste and increased recycling, contributing to more sustainable production practices.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Performed general equipment maintenance and repair to minimize downtime.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Receptionist
Port Macquarie Golf Club
Port Macquarie NSW
02.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct areas
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Kept reception area clean and neat to give visitors positive first impression.
Dance Teacher
Port Macquarie Physie and Dance
Port Macquarie
01.2015 - 01.2016
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Cultivated a positive learning environment by establishing clear expectations and fostering open communication between students, parents.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Adhered to studio guidelines and legal requirements.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Increased class attendance by promoting dance programs through engaging community events and social media campaigns.
- Cultivated positive and encouraging learning environment, leading to increased student confidence and performance quality.
Waitress
Mikinos
Port Macquarie NSW
02.2012 - 03.2012
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Wauchope High School
Wauchope, NSW11.1996
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal communication
- Calendar Management
- Leadership
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Customer Service Management
- Customer Retention
- Sound Judgment
Interests
I am always seeking out beautiful places to visit along our coast and hinterland, i enjoy adventuring in my van and being outdoors whenever i can.
I also enjoy keeping fit and maintaining a healthy active outdoorsy lifestyle.
Additional Information
I grew up in our beautiful area and have excellent and extensive knowledge of gorgeous places to visit and see.
Timeline
Receptionist
Port Macquarie Golf Club
02.2022 - 10.2022
Dance Teacher
Port Macquarie Physie and Dance
01.2015 - 01.2016
Waitress
Mikinos
02.2012 - 03.2012
Owner Operator Hairdressing Salon
Self Employed
02.2003 - Current
High School Diploma -
Wauchope High School