- Horse Riding
- Yard dog trials
Lisa West
Grenfell,NSW
Summary
Knowledgeable Veterinary Nurse/ Receptionist with solid background in providing compassionate care to animals and clients.
Overview
25
25
years of professional experience
Work History
Veterinary Receptionist
Snowy Mountains Veterinary Group
01.2023 - 08.2024
- Managed multi-line phone system and pleasantly greeted clients and patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed medical insurance claims and payments.
Veterinary Nurse & Animal Attendant
Sonza Veterinary Clinic & Boarding Kennels
07.1999 - 12.2020
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anaesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Contributed to improved patient outcomes by participating in ongoing professional development and staying current on veterinary nursing best practices.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Administered medications to animals in treatment and documented changes in condition.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Enhanced staff training initiatives through mentoring new veterinary nurses on clinical protocols and best practices.
- Promoted a positive work environment by fostering strong relationships with colleagues and consistently demonstrating enthusiasm for providing quality care to patients.
- Facilitated seamless transitions between appointments by efficiently prepping examination rooms for each new patient visit.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Maintained detailed records of animal health care and diagnostic treatments.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Assisted veterinarians with radiographs and ultrasounds.
- Educated clients on nutrition, preventive health and other animal care.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Assisted in preparation and administration of anaesthesia for surgical processes.
- Collected and prepared specimens for laboratory testing.
- Performed dental cleanings using ultrasonic scaler.
- Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Education
Year 12 Certificate -
Hawker College
Canberra, ACTCertificate IV Veterinary Nursing -
TAFE NSW
Goulburn, NSW01-2025
Skills
- Telephone Etiquette
- Medical Record keeping
- Prioritization
- Ability to work well under pressure
- Ability to work within time restraints
- Well-developed Customer Service skills
- Ability to work well as a Team member or individually
- Trained in Ezy Vet and RX Works
- Attention to Detail
- Compassionate Care
Interests
Timeline
Veterinary Receptionist
Snowy Mountains Veterinary Group
01.2023 - 08.2024
Veterinary Nurse & Animal Attendant
Sonza Veterinary Clinic & Boarding Kennels
07.1999 - 12.2020
Year 12 Certificate -
Hawker College
Certificate IV Veterinary Nursing -
TAFE NSW
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