Lisa Whincup
Ellenbrook
Summary
Dynamic and team-oriented IT Project Manager with years of experience in asset management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
19
19
years of professional experience
Work History
Service Delivery Manager/Improvement Delivery Manager
Verse Group/BHP
12.2022 - Current
- Production of Reports in TROC Service Delivery Team,
- Agile Project management in TROC Service Delivery,
- Service Continuity for MinAu Critical Services/E&G Support,
- Project Manage small pieces of work within TROC Service
- Delivery/E&G APM Team,
- Gather requirements and execute work for Prioritisation Dashboards within Service Now for TROC 24/7 team,
- Stakeholder Management at all levels within business,
- Transition to Operations for Critical Applications for Service Continuity,
- Cyber Security Assessment Coaching for New Service Owners,
- Coordination of Priority Support Activities in conjunction with IROC Operations,
- Coordination of Patching Activities within IROC, Managing Support for IROC whilst performing BCP,
- BOS Coaching and Problem Solving Support,
- Project Management for Org Data Refresh Project
Service Delivery Manager
DXC
06.2022 - 12.2024
- Plan and execute Service Management Plans for several clients,
- Deal with day-to-day operational incidents,
- Manage operational costs for clients services provided by DXC,
- Manage technical resources too complete incidents according to the ITIL methodology,
- Manage projects with technical resources to deliver customer outcomes,
- Change management for technical changes, Contract management for new and existing clients,
- Manage third party relationships for new and existing clients,
- Process management and creation for new and existing clients
Group IT Project Manager
RAC WA
04.2019 - 06.2022
- Plan and execute Project Plans on behalf of Group IT within Jira or MS Project,
- Migration of Oracle EBS and EDW into OCI Cloud, Plan and Coordinate Disaster Recovery as the DR Manager for On Prem Applications,
- Project Managed Workday Integrations for the RAC business, Project Managed Oracle Upgrades and Patches for Oracle through the business,
- Project Managed changeover to Cloud for Nice Call Recording,
- Project Managed Facilities Management Security Tool in the Cloud,
- Project Managing Oracle Lift and Shift into the Cloud for RAC, Project Managed Core Infrastructure change out for Core, Distribution and Access Layers Switches for all 4 main RAC buildings
Group IT Scrum Master/Project Manager
RAC WA
01.2018 - 04.2019
- Coach and facilitate the Agile process within the On Premise Operational Team,
- Disaster Recovery for On Premise and Cloud Applications, Plan and execute maintenance within the On Prem Operations,
- Project Manage small pieces of work within the Operations Teams,
- Plan and Implement Member Service Centres throughout the Metro Area,
- Work with outside vendors on maintenance contractors, Oracle Planning for ongoing patching, upgrading and maintenance on the RAC Exadata,
- Resource Manage within the On Prem team and assign their work
Group IT Planning Coordinator
RAC WA
09.2016 - 01.2018
- Estimating costs for resources and hardware for RAC projects,
- Project Managing small change projects to successful completion,
- Resource management for projects in the RAC Portfolio, Daptiv Administration for RAC IT Portfolio,
- Providing Management reporting including month end reporting, DR Testing Coordination
Workforce Planner/Scheduler
RAC WA
09.2015 - 09.2016
- Schedule hours and annual leave for 82 patrols and 75 Call Centre staff,
- Forecast volumes for Roadside Battery and Call Centre in the Joondalup office, Schedule training and annual leave for all Roadside and Call Centre Staff,
- Liaise with Contractors to forecast additional resources on a daily basis ensuring KPI’s are met,
- Working on the flag ship project creating the new future processes to develop the new IT functionality within the workforce planning system,
- Administration Duties for all patrols, call centre staff and contract employees,
- Calendar Activities for employees including scheduling training and other activities, Customer service for internal and external customers,
- SME and BA for new flagship project within Motoring Operations on Planning and Workforce Management process and procedures
Planner/Scheduler/Coordinator
Roy Hill Ltd
01.2014 - 01.2015
- Planning and development of IT schedules for the construction and operations and control systems for Mine Rail and Port control systems for the Roy Hill Mine
- This included the integration of vendor project plans from Schneider for the Rail Control Systems, Ertech for the Infrastructure projects and Atlas Copco, Integrate project updates to the master schedule from Samsung into Roy Hill PMC
- These projects included Fleet Management Systems and the full suite of the ERP systems (Financial and Payroll Systems),
- Development of the suite of reports for scheduling given to the board on monthly basis, Liaise with Procurement and Operations monitoring dependencies within their department, Daily running of the “War Room” for all IT Project Managers (this is a daily update of schedules and any critical activities), Responsible for the collation of weekly updates and identifying any critical paths for 100 plus projects,
- Development of the scheduling procedures within IT, Governance of projects within the IT department to ensure projects met certain criteria before implementation,
- Creation of processes and procedures for the IT PMO department for scheduling and reporting,
- Worked in a team to pull monthly reports together for earned value and this was used to track the efficiency of the project and calculate the costings on a monthly basis
Senior Scheduler
Boskalis
05.2013 - 03.2014
- Planning and development of contract schedule for the Itchtys Project located in Darwin,
- Weekly Reports for management and external contractor, Responsible for the scheduling of the shipping and inspection schedule,
- Liaise with Darwin to get weekly updates on inspections and progress updates on dredging and surveying work
Senior Planner/Scheduler
BIM drafting Ltd (Subiaco, WA)
07.2012 - 02.2013
- Successful development and implementation of BIM drafting customised Primavera P6 system,
- Development of customised suite of progress reports out of P6, Full control of company scheduling and progress reporting to client management,
- Managing a project so that the company could become ISO 9001 certified, Responsible for the process mapping so that the procedures can be written for the certification
Project Leader/Coordinator
Caterpillar Inc (Perkins Ltd Peterborough UK)
07.2010 - 03.2012
- Responsible for the supervision of the component groups to ensure that the critical path was adhered to and the BoM accuracy maintained so that project and pilot engines were delivered to CAT and third party customers on time for their builds, Responsible for collecting and maintaining customer requirements from all Caterpillar Machine Groups and Third Party customers, Planning and Coordination of Volumes for the life of Tier 4 Final, Planning and Facilitating events for Packaging for Cat Machine Groups from Asia Europe and North America, Responsible for collating information for Tier 4 Final NPI Dashboards, Development of Design Centre Collaboration sites within Industrial Power Systems Division, Successful completion of Various 6 sigma Green belt projects within CAT, Responsible for the coordination with Procurement for Production and NPI builds ensuring full parts lists are received, Responsible for Tier 4 Final customer workshops which included the integration of the 3.4 engine for Atlas Copco Drills and Klaus Combines ensure all the requirements were collated and translated into a project plan
Project Planning Co ordinator
Caterpillar Inc (Perkins Ltd Peterborough UK)
08.2008 - 07.2010
- Responsible for the development and day to day running of the Project Management Office for Caterpillar Global Paving, Planning and Coordinating NPI Projects for the Platform Leaders in Minneapolis, Peoria, Italy and France, Planning and Facilitating the Lowest Cost Producer Process with the Centre of Excellence for Utility Compactors Tier 4F Program, Development of the Website for Global Paving Project Management Office, Control the NPI Projects and providing information on the NPI Process, Coordinate Projects with in Primavera with Peoria France Italy and China, Project Management Training, Assigned to Various Projects as a 6Sigma Greenbelt
Product and Warranty Analyst
Caterpillar Inc (Perkins Ltd Peterborough UK)
02.2008 - 08.2008
- Providing Reports and Presentations for management, Providing Excel Reports to Service Engineers, Running reports in various application i.e
- RWA, and My CPI
IT Analyst 1/Control Facilitator
Caterpillar Inc (Perkins Ltd Peterborough UK)
01.2007 - 01.2008
- Planning and controlling new and existing projects within Cat Electronics preparing and presenting presentations to project teams ensuring scope and dates were met, Running stats for all levels of the business, Scheduling and managing project plans within Primavera Project Management Application, Ensuring adherence to PMO and Caterpillar processes and procedures
HR/Admin Assistant
Caterpillar Inc (Perkins Ltd Peterborough UK)
10.2006 - 01.2007
- Processing requisitions within Cat Electronics, Managing payroll queries and changes through the world wide service centre, Managing Salary Grade and Job information, Coordinate ERD’s and Drug Tests for new employees, Gathering information from supervisors and initiating the PCF through the service centre, Implementing and completion of PCFs in People soft for the department
Customer Service Rep 1
Caterpillar Inc (USA)
05.2006 - 10.2006
- Contact point for HR issues relating to People soft, Seconded to project for the transition to the new service centre to Panama ensuring procedures were up current and adhered to,
- PCF generation and organisational structure/ Department tree analysis,
- Providing guidance to supervisors regarding HR policies and procedures,
- Reporting of E-Recruit and People soft issues reporting them through peregrine
Education
High School Diploma -
Hirst High, Ashington
UKSkills
- Client Relationship Management
- Training and coaching
- Workload Management
- Incident Management
- Project Planning
- Performance Improvement
- Schedule Coordination
- Risk Mitigation
- Project Implementation
- Resource Allocation
- Customer Service
- Continuous Improvement
- Project Management
Certifications
DDLS DSDM Agile Project Manager – Facilitator and Practitioner
PSPO - Product Owner
PSSM1 – Scrum Master
Senior First Aider – St Johns Ambulance
Certified Celebrant IV
Supervisory and Motivational Skills - Ventura Management Development
Call Centre Management – Ventura Management Development
Change Management – Ventura Management Development
ISM – Institute of Supervisory and Management Skills
BTEC – Business and Finance Ashington College
EDIC and Train the Trainer by Chrysalis Consultancy
Primavera 102/106 – PMC on behalf of Caterpillar Inc
Fluent in the use of Microsoft Office, Project, People soft and the TMS system
6 Sigma Greenbelt – DMAIC Green Belt (Certified)
6 Sigma CPS Greenbelt – CPS Green Belt
Cultural Awareness Training - Roy Hill
Daptiv Administration and Portfolio Management - RACWA
Shiftrack product training – RACWA
Timeline
Service Delivery Manager/Improvement Delivery Manager
Verse Group/BHP
12.2022 - Current
Service Delivery Manager
DXC
06.2022 - 12.2024
Group IT Project Manager
RAC WA
04.2019 - 06.2022
Group IT Scrum Master/Project Manager
RAC WA
01.2018 - 04.2019
Group IT Planning Coordinator
RAC WA
09.2016 - 01.2018
Workforce Planner/Scheduler
RAC WA
09.2015 - 09.2016
Planner/Scheduler/Coordinator
Roy Hill Ltd
01.2014 - 01.2015
Senior Scheduler
Boskalis
05.2013 - 03.2014
Senior Planner/Scheduler
BIM drafting Ltd (Subiaco, WA)
07.2012 - 02.2013
Project Leader/Coordinator
Caterpillar Inc (Perkins Ltd Peterborough UK)
07.2010 - 03.2012
Project Planning Co ordinator
Caterpillar Inc (Perkins Ltd Peterborough UK)
08.2008 - 07.2010
Product and Warranty Analyst
Caterpillar Inc (Perkins Ltd Peterborough UK)
02.2008 - 08.2008
IT Analyst 1/Control Facilitator
Caterpillar Inc (Perkins Ltd Peterborough UK)
01.2007 - 01.2008
HR/Admin Assistant
Caterpillar Inc (Perkins Ltd Peterborough UK)
10.2006 - 01.2007
Customer Service Rep 1
Caterpillar Inc (USA)
05.2006 - 10.2006
High School Diploma -
Hirst High, Ashington
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