Lisa White
Rivett,ACT
Summary
Dynamic Youth Worker with proven expertise in crisis intervention and community outreach at PCYC. Successfully facilitated workshops that enhanced self-development and employment readiness, fostering a supportive environment. Skilled in client assessment and program evaluation, driving impactful outcomes for participants while promoting teamwork and collaboration among staff. Compassionate professional with background in social and human service assistance. Skilled in providing support to diverse populations, including individuals with disabilities and those in need of mental health services. Strengths include effective communication, crisis intervention techniques, and development of personalized care plans. Successfully improved client well-being, and facilitated community resource connections in previous roles.
Overview
32
32
years of professional experience
Work History
Youth Worker
PCYC
Canberra, ACT
12.2024 - Current
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
Bartender Shift Manager
PJ Oreilly's
Canberra, ACT
08.2023 - Current
- Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Balanced daily registers and generated sales reports for management.
- Managed daily administration and operations of beverage department, answering questions and monitoring task prioritization.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Enforced health codes and safety regulations in compliance with state laws.
Private Carer
Annete Customer at Tathra park
Tathra, NSW
01.2012 - 02.2017
- Built strong and trusting rapport with clients and loved ones.
- Supported bathing, dressing and personal care needs.
- Actively listened to concerns raised by clients or their families about care received.
- Maintained clean and well-organized environment for client happiness and safety.
- Collaborated with family members to ensure quality care was being delivered at all times.
Head Housekeeper
Tathra Beachside
Tathra, NSW
05.2012 - 03.2016
- Interacted pleasantly with clients and guests when performing daily duties.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Coordinated activities between different departments such as Front Office or Maintenance.
- Provided guidance to team members to ensure proper completion of assigned tasks.
- Recruited new personnel when necessary using job postings or external recruitment agencies.
Bar Waiter
Tathra Pub
Tathra, NSW
11.2011 - 09.2015
- Maintained accurate cash handling practices while efficiently serving customers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Greeted customers and provided friendly service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Takeaway Shop Duty Manager
Bega Seafoods
Bega/Tathra, NSW
02.2006 - 12.2009
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Provided training sessions for new staff members on company policies and procedures.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Recruited and trained new employees to meet job requirements.
- Delegated tasks appropriately amongst team members according to individual skillsets.
Employment Officer Trainee
DEET/Mount Druitt CES
Mount Druitt, NSW
07.1995 - 06.1996
- Identified suitable work experience placements for participants who needed additional support in gaining employment.
- Helped with employee transfers and referrals.
- Maintained accurate records of all client contacts, including progress notes, referrals, intakes, assessments and exit interviews.
- Developed relationships with local employers to promote available jobs among eligible candidates.
- Facilitated mock interviews to prepare clients for real life scenarios when attending interviews.
- Monitored participant's progress through regular follow-up calls or visits to ensure successful outcomes were achieved.
- Conducted research to identify potential employers in the local area.
Voluneer Youth Leader
YMCA Canberra
Canberra, ACT
12.1992 - 02.1994
- Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
- was part of planning and execution of special events, including retreats, camps, Holiday programs and community service days.
Education
Certificate Four in Youth Work
Canberra Institute of Tech
Canberra, ACT12-2024
High School Diploma -
Canberra High School
Canberra, ACT12-1992
Skills
- Youth development
- Workshop facilitation
- Crisis intervention
- Program evaluation
- Community outreach
- Client assessment
- Conflict resolution
- Team collaboration
Affiliations
- Qualified Reiki and EFT Therapist
- Sound healing , Play Crystal Singing Bowls and Medicine Drums
- Camping
- Horse riding
Timeline
Youth Worker
PCYC
12.2024 - Current
Bartender Shift Manager
PJ Oreilly's
08.2023 - Current
Head Housekeeper
Tathra Beachside
05.2012 - 03.2016
Private Carer
Annete Customer at Tathra park
01.2012 - 02.2017
Bar Waiter
Tathra Pub
11.2011 - 09.2015
Takeaway Shop Duty Manager
Bega Seafoods
02.2006 - 12.2009
Employment Officer Trainee
DEET/Mount Druitt CES
07.1995 - 06.1996
Voluneer Youth Leader
YMCA Canberra
12.1992 - 02.1994
Certificate Four in Youth Work
Canberra Institute of Tech
High School Diploma -
Canberra High School
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