Lisa Wilkins

Reception:

• First point of contact for all customers, retailers, and contractor inquiries.
• Maintain a customer feedback register, capturing all customer and retailer feedback.
• Assign feedback to the relevant team member for resolution, and capture resolution details in the register.
• Maintain the lost property register, capturing all lost property and attempting to reunite lost property with owners.

Accounts Payable:

• Raising purchase orders as directed and processing all invoices in a timely manner to ensure the Centre adheres to the Pay On Time policy.
• Sound knowledge of Yardi - AP procedures.

Public Liability Incident Reporting:

• Entering all public liability incident reports into Enablon within 1 working day of incident.
• Ensuring all relevant documentation is captured including incident report, rotation reports, cleaning reports and photos.

Office Supplies:

• Ensuring that office supplies, toilet consumables, and first aid kits are kept stocked, and reordering as required.

Sales Collection:

• Collection of monthly sales from Majors and Specialty retailers.
• Entry and upload of monthly sales into Yardi by the 15th of each month, escalating any abnormalities to the Centre Manager and the Marketing Manager.

Tenant Charges:

• Total ownership of specialty tenant water, greasy waste and trade waste and recharges
• Ensure Security provide monthly water meter readings for all retailers, advise Centre Manager and Operations Manager of any anomalies with readings.
• Track greasy waste and trade waste usage.
• Upload water, greasy waste and trade waste usage recharges to the Yardi accounting system for rent roll within 5 working days of month end.

Community Bookings:

• First point of call for Pop Up Community Bookings.
• Gather relevant information including community use, equipment required, proposed booking dates and satisfy not-for-profit eligibility.
• Liaise with Marketing Manager to confirm booking approval.
• Facilitate relevant booking and paper work in DMS, managing booking from start to finish.

Operations and Marketing Support:

• Provide support to Operations Manager as required.
• Assist Operations Manager with EHS filing.
• Liaise with Operations to collect and receipt shopfitter deposits prior to tenant works commencing on-site.
• Facilitate the release of the deposit, subject to any damage offset.
• Provide support to the Marketing Manager as required, with the setup of activations, T&Cs, and administration requirements.

Arrears Management:

• Assist the Administration Manager, as required, in the overall collection of monthly rental.

Receipting:

• Assist the Administration Manager, as required, with the receipting of rental payments.
• Sound knowledge of Yardi, AR procedures.

Tenant Public Liability Insurance:

• Monitor and collect tenants' public liability insurance policies prior to expiry.
• Ensure policies in place for all tenants.

Ad-Hoc Duties:

• Daily collection and distribution of mail.
• Archiving of documentation as required.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
• Performed data entry tasks accurately within specified timeframes.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Coordinated meetings and travel arrangements for employees.
• Maintained store cleanliness and organization.
• Greeted and assisted customers with product selection, offering personalized shopping advice.