Lisa Williams

• Facilitated communication between residents in order to build a sense of camaraderie within the Arcare Community.
• Collaborated with residents to identify interests and preferences, tailoring programs accordingly.
• Conducting regular assessments of program effectiveness, making adjustments as needed.
• Maintaining accurate records of all events, attendees, expenses, and feedback for future reference and improvement purposes.

Resident Support Officer

January 2021 - Current

Mandatory quarantine for returned overseas travellers.

Emergency Accommodation for people that cannot safely isolate /quarantine in their accommodation.

Adhering to all IPC policies and procedures.

Reporting any and or issues to the Team Leader.

Being courteous and respectful at all times to hotel guests.

Maintaining a good work ethic.

Always punctual.

Keeping my residents happy and minds active throughout Covid 19.

Adhering to all Aged Care Policies and Procedures.

Adhering to all TLC Corona Taskforce Policies and Procedures.

Excellent with time management skills.

Ability to learn new systems.

Coordinating activities and events to suit the residents individual interests and abilities.

Liaising with Management and families.

Assisted residents with daily living needs to maintain self-esteem and general wellness.

Assisted residents with daily living activities, promoting independence and wellbeing.

Assisted residents in maintaining personal hygiene through bathing, grooming, and dressing tasks.

Assisted with feeding and monitored intake to help residents achieve nutritional objectives.

Engaged residents in meaningful conversation, socialization, and activity while providing personal care assistance.

Greeting all visitors.

Answering phones and deal with enquiries.

Tours of the facility

Roster system
Ensuring time sheets are up to date
Uploading documents
Recruitment

Assisting the Resident Liaison Officer