Lisa Wood

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

• Conducted regular assessments of clients'' progress, adjusting care plans as needed to promote ongoing improvement.
• Assisted clients with daily living activities, promoting self-sufficiency and personal growth.
• Maintained open lines of communication between team members, ensuring timely updates on client progress or concerns.
• Maintained accurate documentation of client interactions, progress, and incidents for thorough record-keeping purposes.
• Managed medication administration, ensuring proper adherence to prescribed regimens for optimal health outcomes.
• Assisted disabled clients to support independence and well-being.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Enhanced client independence by providing personalized support and implementing individualized care plans.
• Ensured safety of clients by closely monitoring environments and addressing potential hazards proactively.
• Assisted in meal planning and preparation that catered to specific dietary requirements while promoting healthy eating habits.
• Supported clients in developing new skills through hands-on learning opportunities and engaging activities.
• Implemented behavior modification strategies, contributing to overall improvement in client behaviors over time.
• Provided crisis intervention and behavioral support, utilizing de-escalation techniques when necessary.
• Facilitated community integration by accompanying clients on outings and encouraging social interactions.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Facilitated group sessions focused on building social skills, enhancing interpersonal relationships among peers.
• Developed strong relationships with clients and their families, fostering a supportive environment for success.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Coordinated 30 staff and 60 participants, offering community access and personal care in the community and homes.

• Enhanced participant satisfaction by implementing engaging and relevant daily activities.
• Empowered program participants by providing opportunities for skill-building, self-advocacy, and personal development within the program structure.
• Developed strong relationships with participants, fostering a supportive environment for personal growth.
• Supervised completion of required and designated program documents such as specific diet protocols, community participation reports and attendance or utilization reports.
• Maintained accurate records of attendance, incident reports, participant progress notes, and other essential documentation.
• Developed innovative strategies that promoted independence amongst service users while also fostering a sense of community and inclusivity.
• Coordinated transportation logistics, ensuring timely arrival of participants to various activities and appointments.
• Created individualized support plans tailored to each participant''s unique needs and goals.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
• Implemented client feedback systems, utilizing input to continuously improve service quality and address unmet needs within the organization.
• Monitored performance metrics, identifying areas of improvement and implementing targeted interventions to enhance service delivery.
• Conducted regular team meetings to review progress, address challenges, and celebrate successes together as a team.
• Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
• Evaluated program effectiveness using data-driven approaches, continuously refining strategies for improved outcomes.
• Coordinated staff schedules, ensuring adequate coverage for all shifts while minimizing overtime expenses.
• Partnered with community organizations to expand available resources for clients, strengthening support networks for individuals with disabilities.
• Developed strong relationships with clients, resulting in increased client satisfaction and retention rates.
• Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.