LISA WOUDSTRA
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning and passionate about driving positive change and leveraging retail management expertise to facilitate successful employment outcomes.
Overview
17
17
years of professional experience
Work History
Business Manager Disability Employment Services
APM Employment Services
07.2020 - Current
- Assess and evaluate the vocational needs and abilities of individuals with disabilities
- Provide personalised career counselling and guidance to clients, tailored to their unique strengths and challenges
- Develop and implement individualised employment plans, identifying suitable job opportunities and vocational training programs
- Advocate for clients with employers, promoting inclusive hiring practices and reasonable accommodations
- Provide leadership and direction to a team of employment consultants
- Mentor and coach team members, providing guidance and support to help them achieve their full potential
- Identify training needs and opportunities for professional development within the team
- Set clear expectations, goals, and performance metrics for team members, and regularly monitor progress
- Address conflicts or issues that arise within the team in a fair and impartial manner, promoting resolution through constructive dialogue and problem-solving
- Foster a cohesive team culture built on trust, integrity, and mutual support, encouraging collaboration and camaraderie among team members
- Collaborate with vocational rehabilitation agencies, disability support organisations, and community resources to maximise job placement outcomes
- Maintain accurate records and documentation of client progress, ensuring compliance with regulatory requirements
- Successfully managed organizational change initiatives, minimising disruptions to daily operations while achieving desired outcomes.
- Provide ongoing support and follow-up services to clients after job placement, facilitating successful transitions and retention in the workplace
Regional Manager
The Jewellery Group NSW/ACT
04.2012 - 03.2020
- Providing disciplined leadership including setting clear expectations holding the team and self-accountable for results
- Operating within financial budgets
- Up-skilling managers with report analysis
- Reporting sales results and activities to General Manager
- Facilitating store management meetings with key focus on: Business strategies and results, Financial expectations, Reward and Recognition, Commission and Incentive
- Business restructure
- Performance management
- Customer complaints management
- Coaching and mentoring store management team to foster high performance sales environment
- Recruitment
- Labour & roster management implementing productivity guidelines
Regional Manager
Everyday Living & Sleep City NSW/ACT
11.2010 - 04.2012
- Building Manager and Team capability
- Mentoring Visual Merchandiser
- Operating within financial budgets
- Competitor analysis
- Developed procedures to implement and train users
- Internal Projects include: Performance and development appraisal program, Obsolete/Discontinued Stock project, Warehouse Sale management
Site Manager
Everyday Living & Sleep City Penrith
08.2008 - 11.2010
- Setting and Maintaining Budgets
- Team Development and Structure
- Maintaining Customer Service Focus and Training
- Working with VM to Maintain Store Presentation Standards
- Recruitment and Training
- Stocktaking & Stock control
- Training and Maintaining WH&S Procedures in all Stores
- Reporting on Weekly and Monthly Figures and Activities
- Monitoring Competitors and Reporting on Activities
Education
Diploma - Information Technology, System Administration
Western Sydney TAFE NSW
Certificate IV - PC Support
Western Sydney TAFE NSW
Emerging Leadership Program
APM Employment Services
01-2025
Certificate IV - Employment Services
MCI Institute
01-2023
Skills
- Excellent Communication Skills
- Time Management Skills
- Multitasking
- Excellent Customer Service Skills
- Employee motivation
- Team Management
- Staff management
- Recruiting
- P&L Management
- Staff Training & Development
- Budgeting & Forecasting
- Problem-Solving Skills
- Adaptability
- Teamwork and Collaboration
- Team building and leadership
Timeline
Business Manager Disability Employment Services
APM Employment Services
07.2020 - Current
Regional Manager
The Jewellery Group NSW/ACT
04.2012 - 03.2020
Regional Manager
Everyday Living & Sleep City NSW/ACT
11.2010 - 04.2012
Site Manager
Everyday Living & Sleep City Penrith
08.2008 - 11.2010
Diploma - Information Technology, System Administration
Western Sydney TAFE NSW
Certificate IV - PC Support
Western Sydney TAFE NSW
Emerging Leadership Program
APM Employment Services
Certificate IV - Employment Services
MCI Institute
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