LISAH IRENE MHAZO
Newcastle
Summary
Dedicated Social Work graduate with a passion for service improvement and a track record of providing innovative, person-centered support services. Brings a comprehensive understanding of safety, security, and tenancy policies to foster stable and positive environments for young people. Adept at collaborating with various stakeholders to advocate for the rights and well-being of clients. Committed to continuous professional development and maintaining high standards of practice in line with organizational objectives.
Overview
3
3
years of professional experience
Work History
Rehabilitation Consultant
Pinnacle Rehab
06.2024 - Current
- Provision of a range of specialist Vocational Rehabilitation services to workers with various physical and or psychological injuries/health concerns
- Deliver high quality, timely assessment reports; seek and obtain NTD approval for suitable employment options and revise strategy if Suitable Employment options are not fully demonstrated
- Strategically plan case management activities to assist in building a worker’s capacity for employment
- Provision of Rehabilitation Counselling where required to assist overcome barriers to employment / functioning within the community; injury adjustment counselling to workers with various physical and or psychological injuries/health concerns where required
- Development and review of appropriate return to work plans
- To act as the key liaison between workers, employers, treating parties, and insurers providing exemplary customer service
- Ensuring medical treatment provided is appropriate, cost effective and delivered with RTW and return to health in mind; challenging diagnoses and treatment plans where appropriate for the worker to achieve the most successful health and RTW outcome
- Full responsibility for any vocational program submissions including the accurate completion of documentation and following internal procedures in line with SIRA requirements
- Documentation of all relevant client information in the appropriate electronic case management system in a professional and timely manner
- This includes all intervention provided on a specific case or relevant statistics
- Collaboratively manage a worker’s compensation case towards a successful return to work and return to health outcome
- Regular communication with Employment Consultants to discuss the progress of worker’s job seeking
Property Officer
Samaritans Foundation
04.2023 - 06.2024
- Collaborated on service improvement projects focused on housing for at-risk youth, implementing innovative practices to support client independence and community integration
- Maintained consistent, positive interaction with young people, aiding them in understanding their rights and responsibilities under occupancy agreements, thus fostering a secure and supportive living environment
- Documented interactions meticulously, ensuring the integrity and accessibility of case information, and contributed to the development and revision of safety and security policies and procedures
- Engaged with community housing, disability, AOD, DV, Corrections, and Mental Health services to provide a comprehensive support system for clients
- Participated in advocacy and lobbying for young people’s housing needs, ensuring their voices were heard in network meetings and housing forums
Intake Officer
Samaritans Foundation
08.2022 - 04.2023
- Conducted intake and risk assessments to provide immediate support and housing solutions, utilizing trauma-informed care principles to assist young people in crisis
- Trained new staff in customer service standards and organizational procedures, emphasizing the importance of person-centered interaction and the promotion of service users’ rights and strengths
- Utilized CIMS for writing case notes and updating client status, ensuring high-quality documentation and adherence to continuous improvement standards
- Supported young people to understand their individual rights and responsibilities, empowering them to participate actively in decision-making regarding their housing needs
- Facilitated collaboration with case workers and coordinators to review and address the housing needs and risks of young people, advocating for suitable housing options
Education
Bachelor of Social Work -
University of New England
Armidale, NSW08.2023
Skills
- Innovation in Support Services
- Person-Centered Service Delivery
- Safety and Security Policies
- Collaboration with Stakeholders
- Client Education and Advocacy
- Documentation and Administration
- Team Leadership and Supervision
- Continuous Professional Development
- Work Health & Safety Compliance
- Property management
Certificates And Licenses
- Mental Health First Aid Certificate
- Working With Children Check
- First Aid Certificate
Affiliations
- Australian Association of Social Workers (AASW)
Timeline
Rehabilitation Consultant
Pinnacle Rehab
06.2024 - Current
Property Officer
Samaritans Foundation
04.2023 - 06.2024
Intake Officer
Samaritans Foundation
08.2022 - 04.2023
Bachelor of Social Work -
University of New England
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