Lisa Jane Kong
NORTH MELBOURNE,Victoria
Summary
Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Lifestyle team work doing the right thing assists with bathing and grooming and maintains tidy environments. Looking for more experience learn and to have a filling caree in the disability field Have certificate 4 in disability support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Disability Support Worker
RSA Disability Support Servicers
02.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Coordinated lifestyle events.
- Adhered to company requirements for patient interactions and care standards.
Team Member
David Jones
10.2018 - 12.2022
- A highly reliable and disciplined Team Member with a superb work ethic and a strong commitment to customer service, retail operations and management sector
- An excellent achiever and multitasker with the ability to juggle a range of tasks and prioritise to meet deadlines and facilitate teamwork
- Extensive knowledge of company’s policies and procedures including Goods Manufacturing practices and excellent communication with shift workers to be able to perform tasks in the right manner
- An outstanding and solutions-oriented individual, who prides with a hands-on approach in quality service delivery towards achieving customer satisfaction
- Ensuring that customer expectations are exceeded with every interaction as per David Jones Policies and Procedures;
- Consistently meeting and exceeding challenging sales targets;
- Building rapport with ongoing customers by understanding their needs and responding accordingly;
- Educating clients regarding new products to effectively increase sales including selling credit cards;
- Serving customers including greeting and assisting them with various product related queries;
- Suggesting information about other products and services;
- Booking orders and creating billing
- Working effectively in different team environments such as sunglasses, intimate apparel, jewellery and watches; Keeping up to date with new fashion trends;
- Responsible for security, stock ordering, cash control and opening and the closing store.
Team Member
Ella Baché
01.2012 - 01.2017
- Monitoring and assisting store including administration of the entire store;
- Booking appointments and creating billing;
- Suggesting information about other products and services;
- Clear communication with staff and clients.
- Assisting customers with selecting suitable beauty and skin care products as per their needs;
- Day to day Waxing, Massage and Facials
Pharmacy Assistant
Terry White Chemists
04.2010 - 01.2012
- Receipt of prescriptions, check script information and complete documentation
- Assist customers with selecting suitable beauty and skin care products including from the Chanel, Revlon, L’Oreal and Lancôme product ranges
- Operate a switch; answer all incoming phone-calls, take messages, respond to customer enquiries and transfer calls
- Acquire and maintain sound knowledge of health-related products including medicines and provide product advice
- Comply with OH&S policies and procedures
- Assisting clients and customers by providing quality service to customers;
- Arranging and booking the appointments with clients;
- Recommending potential products or services to clients by analysing and collecting customer information.
Education
Certificate IV - Disability Studies
MCIE
Melbourne, VIC09.2023
Diploma - Beauty Therapy
Tafe NSW
Albury, NSWCertificate III - Retail Operations
Goulburn Ovens Institute of TAFE
Wangaratta, VICHigh School Diploma -
Coolamon Central School
Coolamon, NSWSkills
- Lifestyle Support
- Build Strong Relationships With clients
- Communicating effectively
- Assessing individual care needs
- Empathy
- Supporting personal development
- Speaking up to whats right
- Teamwork
- Wanting to learn and grow
- Client Direct Care
- Support Daily living needs
- Reliable and hard working
Certification
- Maintaining healthy lifestyle as going to the gym and fitness activities
- Animal lover
References
Tracy Clark
Manager RSA
0484064822
Danny Lin
Team Leader RSA
0423199345
Timeline
Disability Support Worker
RSA Disability Support Servicers
02.2023 - Current
Team Member
David Jones
10.2018 - 12.2022
Team Member
Ella Baché
01.2012 - 01.2017
Pharmacy Assistant
Terry White Chemists
04.2010 - 01.2012
Certificate IV - Disability Studies
MCIE
Diploma - Beauty Therapy
Tafe NSW
Certificate III - Retail Operations
Goulburn Ovens Institute of TAFE
High School Diploma -
Coolamon Central School
- Maintaining healthy lifestyle as going to the gym and fitness activities
- Animal lover
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