Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Jane Tonissen

Vectis,VIC

Summary

Motivated worker with a track record of academic excellence looking for part-time work.

Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Results-driven individual with a solid track record in delivering quality work. Passionate about continuous learning and professional development.

Overview

16
16
years of professional experience

Work History

Preusker Racing Stables

Stable hand
07.2021 - Current
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.

Aldi

Register assistant
07.2012 - 05.2013
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Updated and maintained databases with current information.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.

Magic Maids

Cleaning
08.2009 - 12.2010
  • Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
  • Cleaned kitchen appliances such as ovens, microwaves.
  • Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Replenished supplies such as soap, toilet paper, tissues.
  • Communicated with maintenance team on damages to repair.
  • Removed cobwebs from ceiling corners.
  • Scrubbed sinks to remove stains.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Maintained exterior of residence by sweeping porches, patios, decking areas.
  • Assisted with laundry duties as needed.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Organized supplies for use based on expected customer needs.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Performed other related duties as assigned.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Washed windows and walls.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Swept and damp-mopped private stairways and hallways.
  • Loaded dishwashers when necessary.
  • Cleaned and polished furniture, fixtures, and other surfaces.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Swept and mopped hardwood floors.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Reported damage or theft of hotel property to management.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Vacuumed carpets and floors.
  • Made beds with clean linens.
  • Inspected furniture for damage or stains in between guest stays.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Dusted window ledges, wall hangings, and light fixtures.
  • Stocked linen closets with fresh towels and bedding.
  • Disinfected all kitchen surfaces including countertops, appliances.
  • Emptied wastebaskets and replaced trash liners.
  • Took out garbage regularly.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Cafe Bagdag

Waitress
05.2009 - 10.2010
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Operated a variety of machinery and tools safely and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Commercial Hotel

Bar tender/waitress
05.2009 - 09.2010
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed routine maintenance and repair.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Some College (No Degree) -

Murtoa Secondary School
Murtoa

Skills

  • Customer service
  • Effective communication
  • Teamwork and collaboration
  • Multitasking
  • Friendly, positive attitude

Timeline

Preusker Racing Stables

Stable hand
07.2021 - Current

Aldi

Register assistant
07.2012 - 05.2013

Magic Maids

Cleaning
08.2009 - 12.2010

Cafe Bagdag

Waitress
05.2009 - 10.2010

Commercial Hotel

Bar tender/waitress
05.2009 - 09.2010

Some College (No Degree) -

Murtoa Secondary School

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Lisa Jane Tonissen