Lisakya Pathirana
Melbourne,Australia
Summary
An extroverted, customer-focused individual with hands-on experience in the service industry and volunteering in kids’ programs. Fluent in English with excellent communication skills, strong cash handling abilities, and a passion for delivering high-quality customer experiences. Eager to contribute to the success of the Royal Melbourne Show 2024 with All Star Amusements.
Overview
3
3
years of professional experience
Work History
Café Assistant
Java Lounge
2023.02 - 2023.08
- Assisted customers with orders, ensuring satisfaction and prompt service
- Managed cash handling and payment processing in a fast-paced environment
- Created a fun, friendly atmosphere for a diverse clientele, including kids
- Multitasked between serving customers and maintaining a clean café environment
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Maintained clean and attractive product displays to entice customer purchases.
- Increased repeat business by fostering strong relationships with customers through exceptional service.
Café Server
Baskin Robins
2022.01 - 2022.06
- Provided excellent customer service, managing orders, and maintaining a welcoming atmosphere
- Handled cash transactions and ensured accurate processing of payments
- Maintained cleanliness and organization in a busy café environment
- Regularly interacted with families and children, offering friendly and engaging service
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Successfully resolved customer complaints, turning potentially negative experiences into positive ones that built loyalty.
- Succeeded in upselling menu items through suggestive selling techniques, increasing overall revenue for the cafe.
Volunteer
Lyceum International School Kids Volunteer Program
2021.01 - 2021.01
- Assisted in organizing and running fun, interactive activities for children
- Ensured a safe and enjoyable environment, engaging with kids to promote positive participation
- Collaborated with team members to deliver successful programs
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor's Degree - Cyber Security
Monash University
Melbourne, VIC09.2025
Skills
- Outstanding customer service
- Communication skills
- Cash handling
- Basic math proficiency
- Teamwork
- Passion for outdoor activities
- Baking
Cash Handling Accuracy
Staff Motivation
Customer Service
Team Development
Basic Math
Dependable and Cooperative
Team Player
Personal Information
Hobbies: Passion for baking, formerly ran a small cake business, Enjoy outdoor activities, particularly hiking and exploring nature, Love working with children and creating fun experiences for them
References
Available upon request.
Languages
s
Elementary
Timeline
Café Assistant
Java Lounge
2023.02 - 2023.08
Café Server
Baskin Robins
2022.01 - 2022.06
Volunteer
Lyceum International School Kids Volunteer Program
2021.01 - 2021.01
Bachelor's Degree - Cyber Security
Monash University
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