Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Extracurricular Activities
Timeline
Generic

Lisbeth Joseph

Sydney,NSW

Summary

I am a qualified, experienced, and highly motivated Business Analyst who have experience in strategy and performance and 4 years of experience in Ecommerce domain (Amazon) in Benchmarking IN Customer Experience Strategy and 3 years in finance. Extensive analytical thinking & logical problem-solving skill with strong attention to detail, ownership, and a significant ability to work in teams. Well-versed in planning, forecasting, and analysing data in competitive studies.

Overview

9
9
years of professional experience

Work History

Business Analyst

KBR
01.2023 - 06.2023
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Increased efficiency in resource allocation by conducting detailed business requirements analysis.
  • Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
  • Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
  • Conducted market research studies, providing valuable insights for strategic planning initiatives and competitive positioning efforts.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.

Senior Associate

AMAZON SELLER SERVICES PRIVATE LIMITED
03.2018 - 04.2022
  • Lead a 4-member team for various studies and collaborated with product managers and business stakeholders daily
  • Planning and executing deep dives that analyze customer experience across competitors against Amazon and making report that leverages various benchmarking capabilities to uncover insights that drive business impact and answer Amazon’s most burning CX questions
  • Perform required Planning, forecasting, data cleaning, consolidation, statistical tests (Hypothesis Testing, Exploratory data analysis with data generated by stakeholders) to identify gap in services and summarizing the result by preparing reports and Power BI dashboard to senior manager and stakeholders for business decisions
  • Data collation from different sources, data cleaning and analysis using Amazon S3, redshift, SQL
  • Expense reconciliation monthly using Concur (SAP Tool)
  • Conducted T test to compare Amazons process performance to that of the competitors based on several characteristics such as Delivery speed (CTD, CTP, CTS), display page promises, pricing and so forth
  • Managed remote teams and provided dedicated support for variety of dynamic tasks based on business priority
  • Conducted Web and market research to better understand customer need and preferences on a range of processes
  • Conducted multiple pilot studies starting from planning to Report doc preparation
  • Experience with Amazon EC2
  • Mentoring junior team members
  • Conducted an impactful packaging study singlehandedly which has helped the company make major changes in packages size and quality all over India
  • Automated expense reconciliation using advanced excel, which reduced manual workload of 20 work hours every Month.

Article Trainee

V S Shenoy and Co, Chartered Accountants
02.2014 - 02.2017
  • Preparation of Financial Statement and Statutory Compliance Statement for Tax Audit
  • Registration of Companies, LLP and returns filing
  • Registration and filing of returns of indirect tax
  • Preparing audit programs in consultation with client
  • Analysis of draft financial statements including notes to accounts
  • Physical stock takes and valuation as on the year end in accordance with Accounting Standard
  • Timely calculation & deposit of TDS
  • Prepared income tax returns of various clients
  • Vouching of Various Books like purchase book, Cash Book, Journal Book
  • Preparing project reports.

Education

Pursuing CPA AUSTRALIA(completed subject Australian Taxation) -

CPA
01.2022

Chartered Accountant (Inter Level) -

Indian Institute of Chartered Accountants
11.2013

Bachelor of Commerce (Accountancy and Finance) -

IGNOU
01.2013

Skills

  • Process Improvement
  • Data cleaning, Data Analysis
  • Requirement gathering
  • Advanced MS Excel, MS word, PowerPoint
  • Power BI
  • Competitive Analysis
  • Strategic Planning
  • Quality Assurance
  • Requirements Gathering
  • Workflow Analysis
  • Data Analysis
  • Business Process Mapping
  • Business Process Improvement
  • Data Mapping
  • Operations Analysis
  • Gap Analysis
  • Operational Reporting
  • Business Planning
  • Project Management
  • Forecasting and Planning
  • Microsoft Office Suite
  • Pivot Tables
  • SQL Proficiency
  • Market Research
  • Critical Thinking
  • Microsoft Excel Mastery
  • Decision Making
  • Team Collaboration
  • Stakeholder Management
  • Market Analysis
  • Requirements Analysis
  • Documentation
  • Process Development
  • Business Analysis
  • Accounting Principles

Accomplishments

Received Employee of the Quarter Award in Amazon seller services Private Limited for excellent performance in the year 2019.

Personal Information

Visa Status: Full Working Rights

Extracurricular Activities

Interested in Art and Craft Designing

Timeline

Business Analyst

KBR
01.2023 - 06.2023

Senior Associate

AMAZON SELLER SERVICES PRIVATE LIMITED
03.2018 - 04.2022

Article Trainee

V S Shenoy and Co, Chartered Accountants
02.2014 - 02.2017

Pursuing CPA AUSTRALIA(completed subject Australian Taxation) -

CPA

Chartered Accountant (Inter Level) -

Indian Institute of Chartered Accountants

Bachelor of Commerce (Accountancy and Finance) -

IGNOU

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Lisbeth Joseph