Mercy Nena
Barrigada
Summary
Energetic and an eager project coordinator who takes ownership of complex projects through application of careful management and thoughtful supervision. Proponent of all-inclusive oversight to achieve exceptional results. Expert at exploiting multidisciplinary teams to eliminate intra-project skill deficits. Creates close-knit, successful workgroups through personable interactions and attentive administration.
Overview
10
10
years of professional experience
Work History
Senior Project Coordinator
Mañe'lu
09.2022 - Current
- Collaborate with government and non-government entities in Guam and in the region to ensure client's needs are met with housing, public assistance, and/or necessary documentations.
- Ensure that all case workers are up to date with client documentations, applications, and submission times.
- Manage all supplies for educational workshops, securing venues for workshops, and ensuring community participation.
- Collaborated with partners to ensure success of project events.
- Organized meetings and gathered support materials.
- Follows up with ongoing projects, confirming necessary alternation completions occurred on time.
- Manage brand identity and all case management tasks.
- Created comprehensive documentation for each phase of the project life cycle, ensuring all relevant information was easily accessible for future reference or audits.
Project Coordinator
Mañe'lu
09.2021 - 09.2022
- Kept caseworkers on schedule with project timelines.
- Connecting with local and regional agencies to ensure client & family needs are met.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Caseworker / Cultural Mediator
Mañe'lu
05.2020 - 09.2021
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Intepreted and translated information for Kosraean clients.
Administrative Assistant
Mañe'lu
11.2019 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Youth Specialist
Goodwill Industries Of Hawaii Inc.
03.2019 - 06.2019
- Monitored participant progress through regular assessments, making necessary adjustments to ensure continued improvement to achieve their high School Equivalency Diploma
- Facilitated group sessions and provided one-on-one support.
- Established strong relationships with community partners to provide additional resources and opportunities for youth participants.
Administrative Assistant
Goodwill Industries Of Hawaii Inc.
12.2017 - 02.2019
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Teacher's Assistant / Student Tutor
Palolo Elementary School
09.2015 - 05.2017
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Project S.H.I.N.E. Coordinator
Chaminade University Of Honolulu
02.2015 - 04.2017
- Entered data, generated reports, and managed S.H.I.N.E (Students Helping in the Naturalization of Elders) tutors.
- Provided guidance and assistance to tutors to ensure the methods and skills are suitable for Chinese elders.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
S.H.I.N.E Tutor
Chaminade University Of Honolulu
02.2014 - 11.2014
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Motivated Chinese elder students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Bachelor of Science - Behavioral Sciences: Sociology
Chaminade University of Honolulu
Honolulu, HI05.2017
High School Diploma -
George Washington High School
Mangilao, Guam06.2013
Skills
- Project tracking
- Creative solutions
- Work Planning and Prioritization
- Conflict Resolution
- Project Scheduling
- Data Collection
- Schedule Management
- Project Management
- Mentoring and Coaching
- Document coordination
- Budget Management
- Detail Oriented
Languages
Kosraean
English
Timeline
Senior Project Coordinator
Mañe'lu
09.2022 - Current
Project Coordinator
Mañe'lu
09.2021 - 09.2022
Caseworker / Cultural Mediator
Mañe'lu
05.2020 - 09.2021
Administrative Assistant
Mañe'lu
11.2019 - 04.2020
Youth Specialist
Goodwill Industries Of Hawaii Inc.
03.2019 - 06.2019
Administrative Assistant
Goodwill Industries Of Hawaii Inc.
12.2017 - 02.2019
Teacher's Assistant / Student Tutor
Palolo Elementary School
09.2015 - 05.2017
Project S.H.I.N.E. Coordinator
Chaminade University Of Honolulu
02.2015 - 04.2017
S.H.I.N.E Tutor
Chaminade University Of Honolulu
02.2014 - 11.2014
Bachelor of Science - Behavioral Sciences: Sociology
Chaminade University of Honolulu
High School Diploma -
George Washington High School
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