Lisette Laval
Warnbro,WA
Summary
Motivated volunteer coordinator proficient in the needs and operational practices of organizations. Bringing first-rate skills in program planning and problem solving. Successful history of implementing frameworks, establishing roles, and filling positions for diverse organizations.
Overview
15
15
years of professional experience
Work History
Volunteer Coordinator
Fishability
Perth, W.A.
03.2015 - Current
- Coordinates onboarding and orientation for new volunteers.
- Organise training programs for volunteers.
- Record session attendees.
- Greet attendees and oversee volunteer support to attendees during sessions.
- Send records of session attendees to Head Office.
Special Services Team Member
Centrelink, W.A.
Rockingham, W.A.
01.2010 - 06.2014
- Assisted clients who needed specialised services beyond the normal Centrelink benefits.
- Provided customer service support to ensure satisfaction.
- Booked initial appointments for clients with the specialised team.
- Organised appointments with special services providers, e.g. counsellors, financial advisors, crises accommodation providers, etc.
- Created or up-dated clients Centrelink records.
- Followed-up clients progress with special services providers.
Education
Australia Professional Counselling Diploma - Counselling
Australian Institute of Professional Counsellors,
Parramatta, NSW11-2000
Bachelor of Administrative Leadership - Administrative Leadership
University of New England
Armidale, NSW, Australia04-1993
High School Diploma -
St. Teresa's Secondary School
Nairobi, Kenya.11-1963
Skills
- Volunteer relations
- Networking Proficiency
- Volunteer evaluations
- Volunteer needs assessments
- Volunteer engagement
- MS Office Suite
- Problem-solving aptitude
- Excellent communication skills
- Conflict Resolution
- Time management abilities
- Administrative Procedures
Timeline
Volunteer Coordinator
Fishability
03.2015 - Current
Special Services Team Member
Centrelink, W.A.
01.2010 - 06.2014
Australia Professional Counselling Diploma - Counselling
Australian Institute of Professional Counsellors,
Bachelor of Administrative Leadership - Administrative Leadership
University of New England
High School Diploma -
St. Teresa's Secondary School
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