Lishan Ho
Broome
Summary
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Swissport
01.2025 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Team Member
BWS
02.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
Salesperson
Harvey Norman
04.2024 - 12.2024
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Social Worker
Government of Taiwan
07.2020 - 08.2023
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Updated client documentation for accurate, compliant and current records.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
Education
Bachelor of Social Work - Social Work
Soochow University
Taiwan06-2020
Skills
- Customer service
- Problem resolution
- Inbound call management
- Case management
- Team collaboration
- Administrative support
Certification
RSA
Languages
Chinese
Native or Bilingual
Timeline
Customer Service Agent
Swissport
01.2025 - Current
Salesperson
Harvey Norman
04.2024 - 12.2024
Team Member
BWS
02.2024 - Current
Social Worker
Government of Taiwan
07.2020 - 08.2023
Bachelor of Social Work - Social Work
Soochow University
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