Lisie Webb
Butler
Summary
As a driven and knowledgeable educator with extensive experience in teaching and journalism in the target language, I bring a unique blend of skills to the table. My expertise lies in developing engaging learning tools and compelling content. I aim to foster a collaborative learning environment that encourages student growth and achievement. I am skilled in classroom management, lesson planning, and adapting to diverse educational needs, as a mother of a special needs child myself. I am also known to be reliable and flexible, ensuring smooth and effective teaching operations.
Overview
24
24
years of professional experience
Work History
Customer Service Officer
Relationships Australia
09.2020 - Current
- Delivered exceptional customer support across phone, email, and in-person channels, delivering timely and precise information on RA's programs, wait times, and fees
- Streamlined administrative tasks to improve overall operational productivity
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Officer
Headspace, Relationships Australia
01.2020 - 09.2020
- Delivered exemplary support as a Customer Service Officer using, this time, Best Practice instead of Icis
- Ensured accurate patient information was obtained, through liaising with Medicare, regarding rebates and Mental Health Care Plans
Customer Service Officer
Relationships Australia
06.2017 - 12.2019
Support Worker / Home Sharer
My Place Foundation
01.2014 - 12.2020
- Delivered dedicated support for individuals with special needs by facilitating employment opportunities and fostering community connections
Teacher (Relief)
Eaton Community College
01.2013 - 01.2014
- Provided classroom support during regular teacher absences, ensuring student engagement and lesson adherence
- Fostered a participatory learning environment, encouraging student interaction and questions
- Ensured students were comfortable seeking help and clarification when needed
Editor / Journalist
La Sentinelle
01.2004 - 01.2012
- Analysed press releases for key insights
- Conducted comprehensive article research
- Cultivated and sustained essential contacts
- Executed in-depth interviews with sources
- Attended and covered significant events
- Crafted, edited, and submitted compelling story
- Verified facts and statements for accuracy
Teacher
Loreto Catholic College
01.2003 - 01.2004
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behaviour effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behaviour to facilitate ongoing communication with parents about their child's educational journey.
Teacher
London College
04.2001 - 01.2003
Education
GRADUATE DIPLOMA - EDUCATION
EDITH COWAN UNIVERSITY
Mount Lawley, Perth01.2013
BA HONS - HUMANITIES
UNIVERSITY OF MAURITIUS
Mauritius01.2001
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Behaviour management
- Positive role model and mentor
- Public speaking
- Classroom instruction
- Conflict resolution
- Differentiated instruction
- Collaborative learning
- Student-centred learning
- Child development
- Curriculum implementation
- Parent-teacher communication
Languages
English
Native or Bilingual
French
References
- Kristy Darnborough, Relationships Australia, 0402 848 055, kristy.darnborough@relationshipswa.org.au
- Joanne Watson, Relationships Australia, 0422 597 705, joanne.watson@relationshipswa.org.au
Personal Information
Driving License: Full
Timeline
Customer Service Officer
Relationships Australia
09.2020 - Current
Customer Service Officer
Headspace, Relationships Australia
01.2020 - 09.2020
Customer Service Officer
Relationships Australia
06.2017 - 12.2019
Support Worker / Home Sharer
My Place Foundation
01.2014 - 12.2020
Teacher (Relief)
Eaton Community College
01.2013 - 01.2014
Editor / Journalist
La Sentinelle
01.2004 - 01.2012
Teacher
Loreto Catholic College
01.2003 - 01.2004
Teacher
London College
04.2001 - 01.2003
GRADUATE DIPLOMA - EDUCATION
EDITH COWAN UNIVERSITY
BA HONS - HUMANITIES
UNIVERSITY OF MAURITIUS
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