Listya Parahita
Sydney,NSW
Summary
With 11 years of experience in the airline industry, I specialize in customer service, problem-solving, and operations. I am a highly motivated professional with a strong work ethic, eager to learn and embrace new challenges. My ability to work both independently and collaboratively allows me to contribute effectively to any team. Beyond my professional expertise, I have a passion for cooking and baking, which reflects my creativity and keen attention to detail.
Overview
16
16
years of professional experience
Work History
Guest Service Assistant
PT. Garda Tawang Raksa Indonesia
10.2017 - 04.2022
- Assisted passengers with check-in, boarding, and general inquiries, ensuring a smooth and efficient travel experience.
- Provided exceptional customer service by addressing passengers' needs, resolving complaints, and ensuring overall satisfaction.
- Managed flight schedules, gate assignments, and provided timely updates regarding flight status to passengers.
- Coordinated with various departments (ticketing, baggage, security) to ensure seamless operations and timely departures.
- Verified passenger documents, including identification and boarding passes, to ensure compliance with airline policies and regulations.
- Delivered assistance to passengers with special needs or those requiring additional support, such as the elderly or disabled.
Guest Service Assistant
PT. Indonesia AirAsia
11.2013 - 10.2017
- Assisted passengers with check-in, boarding, and general inquiries, ensuring a smooth and efficient travel experience.
- Provided exceptional customer service by addressing passengers' needs, resolving complaints, and ensuring overall satisfaction.
- Managed flight schedules, gate assignments, and provided timely updates regarding flight status to passengers.
- Coordinated with various departments (ticketing, baggage, security) to ensure seamless operations and timely departures.
- Verified passenger documents, including identification and boarding passes, to ensure compliance with airline policies and regulations.
- Delivered assistance to passengers with special needs or those requiring additional support, such as the elderly or disabled.
Guest Service Assistant
PT. Indonesia AirAsia
11.2010 - 11.2013
- Assisted passengers with check-in, boarding, and general inquiries, ensuring a smooth and efficient travel experience.
- Provided exceptional customer service by addressing passengers' needs, resolving complaints, and ensuring overall satisfaction.
- Managed flight schedules, gate assignments, and provided timely updates regarding flight status to passengers.
- Coordinated with various departments (ticketing, baggage, security) to ensure seamless operations and timely departures.
- Verified passenger documents, including identification and boarding passes, to ensure compliance with airline policies and regulations.
- Delivered assistance to passengers with special needs or those requiring additional support, such as the elderly or disabled.
Data Entry
PT. Asuransi Bangun Askrida
05.2006 - 06.2008
- Entered and updated data accurately into computer systems and databases, ensuring precision and completeness of information.
- Verified and cross-checked data to identify and correct discrepancies, ensuring high levels of data accuracy.
- Managed and organized files, records, and documents for easy retrieval and reference.
- Generated reports and summaries based on data entries for internal teams or management.
- Maintained confidentiality of sensitive information and ensured compliance with data protection regulations.
- Provided administrative support by handling tasks such as scheduling, correspondence, and general office duties.
- Worked collaboratively with team members to meet deadlines and improve data management processes.
Education
Bachelor of Tourism and Linguistics -
STBA YAPARI ABA
01.2007
Skills
- Customer Service
- Communication
- Administrative
- Problem solving
- Adaptability
- Microsoft office
- Baggage handling
- Typing speed
Languages
English
Bahasa Indonesia
Timeline
Guest Service Assistant
PT. Garda Tawang Raksa Indonesia
10.2017 - 04.2022
Guest Service Assistant
PT. Indonesia AirAsia
11.2013 - 10.2017
Guest Service Assistant
PT. Indonesia AirAsia
11.2010 - 11.2013
Data Entry
PT. Asuransi Bangun Askrida
05.2006 - 06.2008
Bachelor of Tourism and Linguistics -
STBA YAPARI ABA
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