Lita Harrison
Araluen,QLD
Summary
Personable and resourceful individual with passion for creating welcoming retail environment. Possesses solid knowledge of inventory management and customer service, along with skills in merchandising and sales strategy. Dedicated to driving store success by fostering customer loyalty and achieving sales targets.
Overview
18
18
years of professional experience
Work History
Shop Owner
Plaza Mini Mart
06.2007 - 06.2023
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
Teller
ANZ Bank
03.2005 - 04.2007
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Education
High School Diploma -
James Nash State High School
QLD11-1991
Skills
- Networking and partnerships
- Business operations
- Store maintenance
- Customer service background
- Staff hiring and training
- Community engagement
- Health and safety regulations
- Employee scheduling
- Customer relations
Timeline
Shop Owner
Plaza Mini Mart
06.2007 - 06.2023
Teller
ANZ Bank
03.2005 - 04.2007
High School Diploma -
James Nash State High School
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