Litia Mailangi
Nhulunbuy
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Housing Maintenance Supervisor
Gumatj Aboriginal Corporation - MRAC
12.2023 - Current
- Improved tenant satisfaction by promptly addressing maintenance concerns and ensuring timely completion of work orders.
- Oversaw inventory management processes for tools, equipment, supplies – ensuring optimal availability without excess stock levels.
- Streamlined maintenance processes by implementing a centralized work order tracking system, improving response times and record-keeping accuracy.
- Coordinated with external contractors for specialized repairs, ensuring quality workmanship and cost-effective solutions.
- Conducted regular inspections of property grounds and facilities to identify areas requiring attention or improvement.
- Maintained compliance with local building codes, regulations, and environmental standards through diligent oversight of all maintenance activities.
Airport Customer Service Agent - Leading Hand
QantasLink
01.2023 - 01.2024
- Partnered closely with Rio Tinto Travel Team to arrange and book subcontractors returning home
- Enhanced customer satisfaction by providing timely and accurate flight information
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures
- Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures
Senior Assistant Administration
Lenlease
01.2020 - 01.2021
- Coordinated large-scale events and conferences, ensuring smooth execution and positive experiences for attendees
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across the organization
- Maintained up-to-date records of all personnel files, ensuring compliance with legal requirements and easy access to information when needed
- Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability
Team Leader - Project Management
Miwati Aboriginal Health Corp
01.2021 - 01.2024
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction
- Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.
- Managed budgets and allocated resources effectively, reducing costs while maintaining high-quality deliverables.
- Implemented risk management strategies to mitigate potential issues and maintain project timelines.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks
- Consistently working to liaise with community stake holders to create programs and activities surrounding 'AOD/VSA' & 'Reducing Violence against women and Children'
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams
SEWB Community Worker
Miwatj Aboriginal Health Corp
- Developed long-lasting partnerships with stakeholders, including local leaders, management team and Support Work through active engagement, exemplary communication and reliability
- Provided key emotional support to special needs youth
- Coordinate Raypirri Rom Wellbeing camps, day trips and other community-based initiatives that support and educate Yolngu female clients across the Gove Peninsula
- Maintain client confidentiality, always including client files in accordance with Miwatj Health policies
- Work with the Raypirri Rom Community Workers to advise and educate internal and external stakeholders of Yolngu cultural issues and protocols and work effectively and efficiently in a culturally sensitive manner
- Work in collaboration with the Elders Leadership Group and acquire an understanding of traditional mediation and problem solving to ensure safe outcomes for individuals, families, and community
Yirrkala Childcare worker
East Arnhem Regional Council
01.2018 - 01.2020
- Company Overview: Voluntary Work Experience
- Enhanced children's social skills by implementing group activities and fostering positive interactions among peers
- Improved children's emotional well-being by providing a nurturing environment and addressing individual needs
- Maintained a safe and secure environment for children, conducting regular safety checks of facilities and equipment
- Developed creative lesson plans for after-school programs, incorporating art, music, and physical activities to engage students
- Managed daily routines including snack time, outdoor playtime, and pick-up procedures to ensure smooth operations
- Implemented behaviour management techniques consistently across all students while maintaining a respectful approach that supported child growth in self-regulation skills
- Established strong connections with community organizations to provide additional resources or services beneficial to program participants
- Applied positive behaviour management techniques to enhance social interactions and emotional development
- Developed age-appropriate activities and crafts to engage children
- Voluntary Work Experience
Education
Certificate IV - Remote Trauma Care
STAR COLLEGE DARWIN
01.2022
SECONDARY SCHOOL -
Delany College Catholic College
Nhulunbuy, NT01.2018
Certificate IV - ALCOHOL AND OTHER DRUGS
Star College
Darwin, NT10-2022
Skills
- Leadership
- Reliable
- Computer Literacy
- Project Management Tools
- Strong Communication
- Leisure Management Expertise
- Teamwork
- Administration and management
Certification
Cert IV AOD
Culturally responsive trauma informed care (CRTIC)
Remote Trauma Infored care
Ochre Card
First Aid
Manual License
Timeline
Housing Maintenance Supervisor
Gumatj Aboriginal Corporation - MRAC
12.2023 - Current
Airport Customer Service Agent - Leading Hand
QantasLink
01.2023 - 01.2024
Team Leader - Project Management
Miwati Aboriginal Health Corp
01.2021 - 01.2024
Senior Assistant Administration
Lenlease
01.2020 - 01.2021
Yirrkala Childcare worker
East Arnhem Regional Council
01.2018 - 01.2020
SECONDARY SCHOOL -
Delany College Catholic College
Cert IV AOD
Culturally responsive trauma informed care (CRTIC)
Remote Trauma Infored care
Ochre Card
First Aid
Manual License
SEWB Community Worker
Miwatj Aboriginal Health Corp
Certificate IV - Remote Trauma Care
STAR COLLEGE DARWIN
Certificate IV - ALCOHOL AND OTHER DRUGS
Star College
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