LITING ZHAO
Belair,SA
Summary
Results-driven manager with extensive experience in streamlining operations and fostering team collaboration. Known for analytical problem-solving and effective communication, leading to successful conflict resolution and service excellence. Strong background in project coordination, delivering high-quality customer service and operational improvements. Committed to driving measurable results through data analysis and training initiatives.
Overview
22
22
years of professional experience
Work History
Volunteer
Highgate Primary School
Adelaide, SA
04.2017 - 04.2019
- Collaborated successfully with diverse coworkers to resolve product and service issues.
- Delivered exceptional customer service through in-person and phone interactions.
- Engaged with cross-functional teams to accomplish organizational objectives.
Manager
PPIC
CHINA, CHINA
01.1997 - 12.2012
- Streamlined operational processes, achieving significant improvements in efficiency.
- Created targeted training initiatives for new employees, enhancing skill sets and job performance.
- Organized cross-departmental meetings to synchronize project goals and schedules.
- Supervised daily operations, maintaining rigorous service quality standards.
- Utilized operational data analysis to detect trends and inform strategic decisions.
- Generated comprehensive reports on operational metrics for management assessment.
- Assessed staff performance regularly, tackling any issues proactively.
- Maintained customer service excellence by enforcing standards and resolving complaints swiftly.
Education
Certificate Of IV In English Proficiency - English Language
TAFE SA
SA12-2025
Certificate Of III In English Proficiency - English Language
TAFE SA
SA06-2024
Bachelor Of Economics - Insurance And Risk Management
HUNAN UNIVERSITY OF CHINA
CHINA07-1997
Skills
- Communication skills
- Teamwork and collaboration
- Project coordination
- Customer support services
- Data analysis techniques
- Problem-solving strategies
- Training design and delivery
- Risk management practices
- Efficiency optimization
- Conflict management strategies
- Outreach initiatives
- Multitasking abilities
- Public presentation skills
- Support operations management
- Partnership development
References
References available upon request.
Timeline
Volunteer
Highgate Primary School
04.2017 - 04.2019
Manager
PPIC
01.1997 - 12.2012
Certificate Of IV In English Proficiency - English Language
TAFE SA
Certificate Of III In English Proficiency - English Language
TAFE SA
Bachelor Of Economics - Insurance And Risk Management
HUNAN UNIVERSITY OF CHINA