LITTY ANN ZACHARIAH
Castle Hill,Australia
Summary
PRINCE 2 certified Cybersecurity Reporting Analyst with extensive hands-on experience in project management and business administration across Government and Airline industry. Adept in managing and overseeing multiple projects, and coordinating teams, resources, and stakeholders.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Reporting & Analysis Senior Analyst
Transport NSW
Sydney
08.2023 - Current
- Increased project delivery efficiency by tracking and analysing multiple projects/squads using Project/ Portfolio Management tools like Planview, JIRA, and Project Hub ensuring accuracy
- Proven expertise in delivering projects using both Waterfall and Agile methodologies, showcasing versatility and proficiency in both frameworks
- Concurrently managed 19 projects and chaired 5 governance forums, analysing project data to identify trends and areas for improvement which led to securing audit compliance and closure of all projects by end of financial year
- Drove multiple projects/squads reporting metrics, ensuring all information included is reliable for decision-making for the Executive Leadership Team, Delivered governance slides for inclusion into executive Steering Committee and Board papers
- Engineered the process for training of Project Managers on enterprise- wide operational risk management platform - Risk Hub
- This initiative significantly enhanced the tool's maturity, enabling effective identification, monitoring, and reporting of Operational Cyber Risk
- Collaborated with delivery team, Sponsors and Key stakeholders to develop Project management Plans and Project Change Requests
- As part of the PMO that went through transformation of a 60+ staff delivery portfolio from Waterfall to an Agile Delivery model, heavily collaborated with executives and stakeholders to align with enterprise PMO on governance frameworks with new tools and agile methodologies
- Created a RAG scoring matrix for the new Agile SAFe model which received praise and endorsement from the ePMO
REPORTING & ANALYSIS COORDINATOR
Transport NSW
Sydney
06.2022 - 07.2023
- Coordinated numerous Project Control Groups for the Cyber Defence Portfolio including TOR maintenance, pack generation, pack review with Program Managers, change request and action reviews
- End-to-end PCG pack coordination including scheduled meetings with relevant senior stakeholders
- Reviewed fortnightly status reports, risks, and issues for 12 projects, raising issues and identifying any concerning trends to Project Managers
- Assisted with activities to ensure projects adhered to frameworks and maintained appropriate documentation for each project
- Coordinated team events, including the Cyber Defence Portfolio Team Catch-up every third week
Business/Project Support
Vision Australia
Sydney
02.2019 - 05.2022
- Liaise with clients, and resellers over the phone and email and build relationship
- Prepare quotes, sales orders, loan requests, warehouse transfers on the system, and follow-up till completion
- Assist warehouse and business support manager on various short-term internal projects by attending project meetings and contributing to operational support with the delivery of project milestones
- Coordinate and communicate effectively with funding bodies like the National Disability Insurance Scheme and the Department of Veteran Affairs
- Generate reports to understand the sales trends and patterns for the monthly sales meetings
Sales Administrator
Air India
Sydney
04.2017 - 03.2018
- Managed a portfolio of B2B clients to grow revenues
- Internal liaising with reservations and operations for sales reporting and strategic planning
- Participating in regular team meetings to provide feedback around process improvement and increasing the service offering to clients
- Compiling the weekly report for the station manager
- Create brand awareness through travel trade exhibitions and sponsored events
Sales Officer
Etihad Airways
Kerala, India
01.2013 - 01.2016
- Handled trade accounts and ensured revenue targets were met
- Managed stakeholders for designated business accounts
- Improved overall sales of the station by 6% by targeting group travel
- Supported a portfolio of B2B trade accounts, including travel management companies, corporates, and retail agents, with sales and product information
- Conducted dashboard reviews every month for external stakeholders
- Prepared sales strategies and planned marketing events for the station
Education
Bachelor's in Arts -
Mahatma Gahdhi University
Kerala, India01.2013
Master's in Business Administration - Tourism
Bangalore University
Bangalore, India01.2006
Skills
- Stakeholder management skills Effectively coordinates multiple teams, resources, and stakeholders of for successful outcomes
- Stakeholder Communication Effective in communicating with stakeholders, ensuring alignment and addressing concerns
- Data Analysis Skilled in analysing project data to derive insights and inform decision-making
- Project Coordination Experience in coordinating multiple projects/squads, ensuring timely delivery and adherence to quality standards
- Project management expertise Proven expertise in delivering projects using both Waterfall and Agile methodologies
- Analytical problem solver Strong analytical skills for tracking and improving project metrics
Certification
- Agile SAFE Fundamentals PM Partners - June 2023
- Cyber Governance and Cyber Planning TAFE NSW -June 2023
- PRINCE 2 Foundation AXELOS - Jan 2022
Accomplishments
- Stakeholder management Won accolades and 2 appreciation letters from stakeholders, for ensuring smooth project execution.
- Project Coordination End-to-end coordination for 19 projects for FY24, collaborating with 12 PMs from approval of Investment brief to Closure and archiving of the project.
- Process improvement Rolled out new Project Management tool - Planview to team members of 19 Projects.
Timeline
Reporting & Analysis Senior Analyst
Transport NSW
08.2023 - Current
REPORTING & ANALYSIS COORDINATOR
Transport NSW
06.2022 - 07.2023
Business/Project Support
Vision Australia
02.2019 - 05.2022
Sales Administrator
Air India
04.2017 - 03.2018
Sales Officer
Etihad Airways
01.2013 - 01.2016
Bachelor's in Arts -
Mahatma Gahdhi University
Master's in Business Administration - Tourism
Bangalore University
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