Liudmila Plumb
Kira Pastinina
Toowoomba,QLD
2
Languages
3
years of professional experience
Results-driven retail professional with exceptional skills in customer service and team leadership. Proven ability to enhance customer engagement and streamline operations, contributing to overall business success.
Dynamic assistant store manager with a proven track record in enhancing customer experiences and team performance. Committed to problem-solving, inventory management, and staff training.
Work History
Assistant Store Manager
11 Months- Assisted in daily store operations, ensuring efficient workflow and exceptional customer service.
- Supported inventory management by tracking stock levels and facilitating timely replenishment.
- Trained new staff on operational procedures, promoting adherence to company policies and standards.
- Collaborated with team members to create visually appealing merchandise displays that enhanced customer experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Salesperson/Cashier
11 Months- Engaged customers through effective communication and product knowledge
- Demonstrated product features to enhance customer experience
- Processed transactions efficiently using point-of-sale systems
- Assisted in inventory management and stock replenishment
- Collaborated with team members to achieve sales goals
- Resolved customer inquiries and complaints promptly
Salesperson
8 Months- Guided customers in selecting jewellery tailored to preferences and occasions, enhancing satisfaction.
- Showcased product features and benefits to engage customers and foster informed purchasing decisions.
- Trained new associates in sales techniques and customer service best practices to improve performance.
- Trained new associates on sales techniques and customer service best practices, contributing to team success.
Education
Certificate IV - Spoken And Written English - Further Studies
Bachelor of Accounting - Accounting
Skills
Retail operations management
Stock management
Employee training
Team leadership
Customer service
Customer experience
Customer engagement
Attention to detail
Problem-solving
Inventory management
Client relationships
Languages
English
Professional Working
Russian
Native or Bilingual
Timeline
Assistant Store Manager
Kira Pastinina
11.2007 - 10.2008Read More
Salesperson/Cashier
Carousel Store
11.2006 - 10.2007Read More
Salesperson
Altyn
12.2005 - 08.2006Read More
University of Southern Queensland
Bachelor of Accounting from Accounting
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TAFE Queensland
Certificate IV from Spoken And Written English - Further Studies
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