Liuyi Gong
Melbourne,VIC
Summary
Dynamic and results-driven professional with a proven track record at EEnail and The Ugg Shop, enhancing customer satisfaction and loyalty through exceptional service and sales expertise. Skilled in cash handling and fostering strong client relationships, I consistently exceed sales goals by leveraging goal-oriented strategies and meticulous stock management.
Overview
3
3
years of professional experience
Work History
Nail Technician
EEnail
Melbourne, VIC
05.2024 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Accounting Assistant
SJ Accounting Service
Glen Waverley, VIC
04.2023 - 06.2023
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Completed payroll functions to facilitate accurate and prompt staff payments.
Marketing Intern
Haering
Oversea
10.2021 - 12.2021
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
Sales Assistant
The Ugg Shop
Melbourne, VIC
08.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Master Of Commerce - Accounting
University of Melbourne
Melbourne, VICSkills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
Timeline
Sales Assistant
The Ugg Shop
08.2024 - Current
Nail Technician
EEnail
05.2024 - Current
Accounting Assistant
SJ Accounting Service
04.2023 - 06.2023
Marketing Intern
Haering
10.2021 - 12.2021
Master Of Commerce - Accounting
University of Melbourne