Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Liv Blitz

Werribee,VIC

Summary

Assistant Manager with expertise in team leadership, project management, and operational efficiency. Proven ability to manage diverse teams, prioritize tasks, and enhance customer service quality. Demonstrated success in boosting productivity and improving operational processes, resulting in increased customer satisfaction. Strong interpersonal, problem-solving, and decision-making skills contribute to overall business success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Hungry Jacks
Wyndham Vale , Vic
03.2025 - Current
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Communicated regularly with customers to gain insights into their needs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Recruited and trained new employees to meet job requirements.
  • Established processes for monitoring customer satisfaction levels.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed customer service inquiries and complaints in a timely manner.

Shift Supervisor

Hungry Jacks
Wyndham Vale , VIC
12.2024 - 02.2025
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Maintained accurate records of daily transactions and deposits.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Identified needs of customers promptly and efficiently.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Supervised a team of up to 10 crew members in daily activities such as cleaning, stocking, customer service and cash handling.

Crew Coach

Hungry Jacks
Wyndham Vale , VIC
02.2023 - 12.2024
  • Mentored junior crew members in developing their skillsets while providing them with guidance on career development opportunities.
  • Ensured safety protocols were followed at all times by monitoring staff behaviors and providing corrective actions when necessary.
  • Provided feedback to team members on their performance, progress and areas of improvement.
  • Developed and implemented an effective training program for new crew members.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Crew

Hungry Jacks
Wyndham Vale , VIC
04.2021 - 02.2023
  • Upheld high standards of productivity and quality in operations.

Education

High School Diploma -

Manor Lakes Collage
Manor Lakes
12-2023

Skills

  • Employee training
  • Team management
  • Sales reporting
  • Cash handling
  • Staff supervision
  • Customer service and satisfaction
  • Business development

Certification

  • Certification 3 in makeup
  • Responsible service of alcohol

Languages

Chinese (Mandarin)
Limited

References

References available upon request.

Timeline

Assistant Manager

Hungry Jacks
03.2025 - Current

Shift Supervisor

Hungry Jacks
12.2024 - 02.2025

Crew Coach

Hungry Jacks
02.2023 - 12.2024

Crew

Hungry Jacks
04.2021 - 02.2023

High School Diploma -

Manor Lakes Collage

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Liv Blitz