Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Liv Blitz

Melbourne,VIC

Summary

Assistant Manager specializing in team leadership and operational efficiency. Expertise in managing diverse teams and enhancing customer service quality. Achievements include significant productivity boosts and improved operational processes, leading to higher customer satisfaction. Strong interpersonal and problem-solving skills drive overall business success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Hungry Jacks
Wyndham Vale, VIC
03.2025 - Current
  • Assisted in managing daily restaurant operations and team schedules.
  • Supported staff training and development to enhance service quality.
  • Addressed customer inquiries and resolved complaints promptly and effectively.
  • Ensured compliance with food safety standards and health regulations.
  • Monitored cash handling procedures for accuracy and security measures.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Shift Supervisor

Hungry Jacks
Wyndham Vale, VIC
12.2024 - 03.2025
  • Coordinated staff schedules to optimize coverage and meet operational needs.
  • Supervised daily operations and maintained workflow efficiency in a fast-paced environment.
  • Enforced compliance with health and safety regulations among team members.
  • Collaborated with management to implement process improvements for workflow efficiency.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Completed opening and closing duties to facilitate business operations.
  • Served as a role model for other employees by demonstrating professional behavior at all times.

Crew Coach

Hungry Jacks
Wyndham Vale, VIC
02.2023 - 12.2024
  • Trained team members on operational procedures and customer service standards.
  • Assisted in scheduling staff shifts to ensure adequate coverage during peak hours.
  • Provided feedback to crew members to enhance performance and teamwork.
  • Conducted training sessions on new menu items and promotional offers for staff.
  • Provided feedback to team members on their performance, progress and areas of improvement.
  • Mentored junior crew members in developing their skillsets while providing them with guidance on career development opportunities.

Crew

Hungry Jacks
Wyndham Vale, VIC
04.2021 - 02.2023
  • Provided excellent customer service during high-volume meal periods.
  • Operated cooking equipment to prepare menu items efficiently.
  • Maintained cleanliness of workstations and dining areas consistently.
  • Assisted team members with food assembly and order fulfillment.
  • Assisted customers with menu selections and provided recommendations.
  • Prepared high-quality espresso beverages to meet customer preferences.

Education

High School Diploma -

Manor Lakes College
12-2023

Skills

  • Team management
  • Operational efficiency
  • Business development understanding
  • Customer service and satisfaction
  • Orientating and training
  • Customer complaint resolution

Certification

  • Hospitality III
  • Barista Training
  • Fire Training
  • First Aid Training

Languages

Mandarin
Limited

References

References available upon request.

Timeline

Assistant Manager

Hungry Jacks
03.2025 - Current

Shift Supervisor

Hungry Jacks
12.2024 - 03.2025

Crew Coach

Hungry Jacks
02.2023 - 12.2024

Crew

Hungry Jacks
04.2021 - 02.2023

High School Diploma -

Manor Lakes College

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Liv Blitz