Olivia Day-Gorham

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Worked different stations to provide optimal coverage and meet production goals.
• Addressed and resolved customer complaints in polite and professional manner.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Assisted with inventory counts and stocking of merchandise.
• Assisted customers in selecting merchandise best suited to needs.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
• Monitored and verified merchandise for proper prices and labels.
• Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
• Fostered positive work environment, leading by example and offering support to team members as needed.
• Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
• Improved customer satisfaction by quickly helping each person find desired items.
• Participated in community events, strengthening store's local engagement and reputation.
• Assisted in inventory management to prevent stock shortages and overages.
• Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
• Achieved high level of customer service with thorough product knowledge and attentive assistance.

Managed customer service efficiently through a decade at Woolworth.